Banned in Diablo 3

  • #21
    Quote from smokemcaroni


    To me: it just sounds like you invested a hundred bucks into a quick account + enough gear to have a self sustaining bot, but you got caught before you could make your money back so now you are appealing just to try and get the account + gear back.


    All I can say is, there is no 100% on a software, or in anything. What makes you sure that Warden or any of their countermeasure is up to date and perfect? how can you be so sure if it wasn't a false positive. How can you be so sure if the program that they have detected is a bot or a hacking tool. or how can you be so sure that the person behind those countermeasure is not a lazy bum who just bans people and dont check whats wrong with their software.
  • #22
    Quote from KalikooJack

    Quote from smokemcaroni

    if I print screen my windows task manager and my task bar? and send it them, would that help??


    Most certainly not. If you had used some third party software, you would ofcourse shut it down for the photo. Since calling is no go, only way is to write another ticket. You can try to gather some list of programs that is running when you play D3. They have information, what triggered the ban, but they cant tell that. But making a list could help you and maybe they re-evaluate your account.

    I have a very bad feeling that since so many people have complained about these false alarms, real botters/cheaters (not saying you´re one) will try to sneak to the group telling the same as innocent. And maybe get unbanned their account.

    EDIT: not saying a list of programs cant be out of your butt, but still I would make a list before picture.
    EDIT2: Also try to tell as much as you can about your gaming sessions. When do you play, how much, with friends or solo etc...


    Yeah, maybe I should write that up on my ticket. Yeah I don't play solo. I play with my co workers every evening. I help them power level with the new monster power level. and they helped me level my new Witch Doctor.
  • #23
    I will try to write a list again. Yeah I understand that people would think "oh he's just going to close the software he used" ...

    Again I feel helpless that I could not defend myself. But I will still try. I have submitted a list twice already, but I haven't explained my gaming session yet. that maybe a good idea.

    I do have the recordings of all the gaming session I made while playing it since last week.
  • #24
    just keep sending tickets
    eventually you'll get a real person on the other side without an automated generic message who'll try to get through this with you and fix any problems
    the North Pacific Salmon
    ~And we'll march... along, with our blindfolds on
    And we'll ride... the rails, with our pistols drawn
    Can the Lord... above, forgive what we've done?
    Can we fight to save our souls?
  • #25
    Quote from smokemcaroni

    Quote from smokemcaroni

    To me: it just sounds like you invested a hundred bucks into a quick account + enough gear to have a self sustaining bot, but you got caught before you could make your money back so now you are appealing just to try and get the account + gear back.


    All I can say is, there is no 100% on a software, or in anything. What makes you sure that Warden or any of their countermeasure is up to date and perfect? how can you be so sure if it wasn't a false positive. How can you be so sure if the program that they have detected is a bot or a hacking tool. or how can you be so sure that the person behind those countermeasure is not a lazy bum who just bans people and dont check whats wrong with their software.


    Don't work for Blizzard so obviously I have no way of being sure since I don't know what was the smoking gun that got you banned. I do know however that warden doesn't ban, warden detects. It flags suspicious behaviour and a GM then proceeds to observe and then ban.

    Maybe you were just running the script a few hours an evening while sitting at the computer doing other things, who knows, you aren't going to tell me, and to be fair, you aren't really going to convince me much otherwise.

    Well most of what you can do has been said in this thread, good luck I guess.
  • #26
    Quote from Furycrab

    Maybe you were just running the script a few hours an evening while sitting at the computer doing other things, who knows, you aren't going to tell me, and to be fair, you aren't really going to convince me much otherwise.

    Well most of what you can do has been said in this thread, good luck I guess.


    you sure know a lot about this huh. yeah thank you. I know you don't believe me. but thanks anyways. maybe one day you'll know a person in real life that might have the same experience as me,

    Good day to you sir.


    As for everyone, thank you for replying. I will keep on sending those tickets. I have sent them a log of all my processes.
  • #27
    Considering Blizzard won't ban an account until they have complete proof, I'm going to say you were doing something wrong, which could have been as simple as a keyboard macro. Mistakes can always be made, but I'm going to err on the side that you were doing something wrong.
    https://www.youtube.com/channel/UChB2_IPc-HVXbi0jS1Riljg
    ^ YouTube.Com/IceBleuGaming ! It's a thing! Check it oooout!
  • #28
    Quote from Bleu42

    Considering Blizzard won't ban an account until they have complete proof, I'm going to say you were doing something wrong, which could have been as simple as a keyboard macro. Mistakes can always be made, but I'm going to err on the side that you were doing something wrong.


    And one of my goals is to figure it out so it does not happen to any other people.
  • #29
    Quote from smokemcaroni

    Hello there forum,

    My name is Gino. Sadly, on January 22, 2013 my Diablo 3 account got banned. Blizzard claimed that I was using a bot or a hacking tool. I wrote them a ticket and even called them multiple times still no avail.

    I am not typing this to ask for any sympathy, I am not asking you to believe me that I am innocent. All I need is an advice and help. I know I am innocent. I have not used any software that can bot nor hack.

    What's trouble some is , Blizzard will not tell me what triggered their counter measure so I could check weather I have it.


    I feel with ya.
    Last Week my SC2 Account got perma banned for hacking / exploit.
    Funny Thing is... i dont even have SC2 installed since over a year.

    Wrote Support and explained everything... they dont even listen.

    I had digital HotS CE preordered, and canceled it due to the ban...if they dont want Money, thats fine with me.

    Fuck this Company, serious.
  • #30
    Quote from Xenocow

    Quote from smokemcaroni

    Hello there forum,

    My name is Gino. Sadly, on January 22, 2013 my Diablo 3 account got banned. Blizzard claimed that I was using a bot or a hacking tool. I wrote them a ticket and even called them multiple times still no avail.

    I am not typing this to ask for any sympathy, I am not asking you to believe me that I am innocent. All I need is an advice and help. I know I am innocent. I have not used any software that can bot nor hack.

    What's trouble some is , Blizzard will not tell me what triggered their counter measure so I could check weather I have it.


    I feel with ya.
    Last Week my SC2 Account got perma banned for hacking / exploit.
    Funny Thing is... i dont even have SC2 installed since over a year.

    Wrote Support and explained everything... they dont even listen.

    I had digital HotS CE preordered, and canceled it due to the ban...if they dont want Money, thats fine with me.

    Fuck this Company, serious.


    Yeah, I have my diablo 3 uninstalled for the past many months since it came out. I just recently installed it on my new SSD last week. After playing for about a week. I get a ban. LOL. wasted my time playing this. and trying to prove my self that I am innocent.

    Whats funny is, I was in a party most of the time playing this game.

    It's not about my account, nor the money I have invested. It's about whats right. about justice.Its about letting the world know that there is a company that is so unforgiving, that doesn't listen and that doesn't care. If we don't stand up against a tyrant...then pretty much we live f****ed up world where gamers who bought the game and who are innocent has no say whatsoever.
  • #31
    The problem is that Blizzard can't really tell people much about why there were banned, as that just gives legitimately-banned people more data to help them iterate techniques and get better at messing up our game.

    I can only recommend that if you're trying to get your account back, be polite, be persistent and be honest.

    It'd also probably help to not confuse "listen to" with "obey" either, but that's a very fine distinction that has troubled philosophers for centuries. Apparently.
  • #32
    Quote from smokemcaroni

    Quote from Bleu42

    Considering Blizzard won't ban an account until they have complete proof, I'm going to say you were doing something wrong, which could have been as simple as a keyboard macro. Mistakes can always be made, but I'm going to err on the side that you were doing something wrong.


    And one of my goals is to figure it out so it does not happen to any other people.


    Blizzard accepts macros.
    Proof here ---> http://eu.battle.net...418406?page=1
  • #33
    Quote from Catalept


    I can only recommend that if you're trying to get your account back, be polite, be persistent and be honest.



    Yep that's my motto in real life too. :) thank you sir for the reply.
  • #34
    I have no idea if the OP is lying or really is innocent, but to the people who automatically assume anybody banned and claiming innocence is lying, how about this for you:

    My friend didn't log in for two weeks around Christmas. Shortly after the New Year he logged in to find his account banned and an e-mail from Blizzard telling him he had been banned for third-party exploits, or something like that. Trust me, he wasn't botting or doing anything against the rules (he's too much of a computer idiot to even know how to). He appealed over and over and kept getting generic form responses about his appeal being denied and account action being upheld, but he persisted and kept sending tickets demanding an explanation. Last week his account was reactivated with a one-sentence reply that, upon further review, the account action was being reversed. No explanation, no apology, nothing. Just a reactivation.

    They screw up sometimes, and often refuse to take a second look until you literally spend weeks sending dozens of tickets.
  • #35
    Blizzard does not go around falsely banning people for no reason, I swear to you, they wouldn't ban you if you weren't exploiting the game. I openly admit to botting, and i've paid for botting a lot especially in Diablo 3 and they have 0 reason to tell you why you got caught, with what software, and they own everything that you got, its written in the ToS that you accepted. Simply have to make up for your losses and keep on truckin'....

    With that said, if you sincerely did not bot, then you must have been hacked; and you should start with account recovery, instead you plead with GM's who won't read your tickets and send you automated messages.

    You can't keep sending tickets because they'll eventually just close your tickets, so you're out of luck man, move on like we all do.
  • #36
    I know that blizzard bans for reasons
    Sometimes though they just aren't good reasons.

    I got banned for buying stuff on the RMAH while at a hotel for work. The internet was so crappy there I was in the process of farming the AH but it was a different IP and even with an authenticator I got banned.

    I was not happy and it took several days to straighten out.

    I ended up having to call in, which i guess they stopped letting you do?
    Basically when you call in referance your ticket and ask them to take a look at it.

    HINT this will be a several day process figure your not going to be playing for a week or two.
  • #37
    @taehanpak

    This is not entirely true, as the past has shown us. There are people who get banned even though they're innocent and if you keep sending tickets you might eventually get your account back. Just because you're admitting that you're botting don't assume all the others are, too.

    Keep in mind how Warden works, it watches your system and all game files and if something fishy happens you're screwed. It might even be enough to install a questionable "high performance customized graphics driver" or something like that. Or a virus scanner touches one of the D3 game files. Or you don't use an authenticator and log in while you're on vacation. Or, of course, you're doing something wrong.
  • #38
    Quote from taehanpak
    Blizzard does not go around falsely banning people for no reason, I swear to you, they wouldn't ban you if you weren't exploiting the game.


    Not true. Unfortunately even Blizzard mistakes sometimes, and bans people who play only from home and with a physical authenticator key. Most times they'll revert their mistakes after a month or two, but sometimes they don't lift the ban. A friend lost his old vanilla wow account that way. Blizzard's loss though. They lost his and my subscription both, as we are playing other games now.
  • #39
    To Others: im the OP.

    Thank you for all the reply. As of this moment, All the emails that I have been getting is "The account is already upheld". I don't know what that actually means, maybe it's really banned. I won't give up. I'll keep on sending those tickets.

    Blizzard claimed that I was botting, where as my account was not even logged in at the time of the ban. that the account wasn't even active for months and months. and I have only been playing the game again for about a week, with friends mind you.

    I know Blizzard made a mistake, to all of the Blizzard fans out there telling me that their "warden" or "GMs" are 100% accurate, I tell you this, I know they made a mistake. Because I have read a lot of posts and experiences that they got banned for no reason(im not saying that I believe them or anything) and...I got banned for no reason. Or even if there was a reason, it is unjust to get a permanent banned where I didn't do anything remotely close to hacking or botting.

    I will keep on fighting.

    I will let you guys know how it goes.
  • #40
    I call bull on this innocence the OP claims.
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