One of my son's and I both had issues with account "attempts" at being compromised. Also had issues with the authenticator thing/app whatever it is. and went through hell getting it removed. BUT, the CSReps on the other end did try and eventually did get it fixed. Took a whole 3 days, the call back things IS a bit hard to deal with but it's preferable to being on hold for 30 minutes on a cell phone listening to crap music.
Something sounds like it's not on the up n up, or missing. However, IF your email was screwed too, that may be part of the issue. Not enough information, and no way to validate. I have been on the wrong end of acount issues, EBay as well, and honestly no matte rhow you look at it, it does suck. BTW try calling EBay sometime...
Or, they simply could have screwed up and haven't seen it/are refusing to fix it. I've linked to numerous examples of this happening already. Honestly, not being rude! Just saying, my friend!
Also, as for your "par for the course" claim, was this guy hiding something as well?
I'm not trying to argue with you. If you're genuinely innocent then I hope you can get the shit resolved.
But you, as a rational human being, have to understand that these forums have seen DOZENS and DOZENS and DOZENS of people claiming to be "wrongfully banned" who ultimately weren't telling the whole story and just wanted to vent about how evil Blizzard is by telling half-truths.
We all know that Blizzard tends to overban and then lift the ones that were wrong if the owner can offer some proof that they were wrongly banned. That's their MO. It's how it is, whether you like it or not. The fact that they operate like that, and despite your tickets, didn't lift your ban is more telling than anything. It shows that you haven't "proven" your innocence to them, at all.
There is some reason they're stonewalling you. Nothing you've said convinces me that it's a detail that's been conveniently left out. Do you really think Blizzard wants to risk NOT selling you the RoS box that you claim you were just about to buy over this if they didn't have a good reason? They're not dumb. The man-hours alone dealing with you aren't worth their time unless they have some pretty good reason to ban you. An expansion box sale certainly isn't worth it.
Use your head. Your whole proposition doesn't make much sense from a business perspective. They're wasting resources on you at this point. Why wouldn't they just take the easy road out, un-ban you, and sell you an RoS box? What do they know that we don't know?
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
5) Take screenshots of everything: Your email interactions with Blizzard, your character login dates, your Account summaries, everything. Have photographic evidence to present to them in case they try to tell you something contradictory to the truth.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
*Edit : if you do decide to try and get the account back, and you know you should get it back , my greatest advice is : be as polite, and patient as you can
speaking as an EX-customer service tech rep, i will tell you a not-so-Secret , in customer care call centers, there are human beings, sitting with headsets on their ears 8+ hours a day,dealing with all sorts of ....things , and they are all pressed by their employer to stress "speed" , all this for shitty pay, so in turn, there's an unwritten rule that nearly every customer rep i worked with/known goes by : whoever talks like they "realize " it's not MY fault ( as in my , personal, fault , the guy you're on the phone with ) they get helped, no matter what it takes, hell i once even reinstalled windows for an elderly lady , totally out of my "duty" , whoever starts the talk with" aaaaaaaaaaargh bla bla BLAAAAH" , well, there's many ways to /shoo you , until you realize you are calling humans, not machines that you can rant and vent on
good luck
I understand. It's definitely important to be polite to customer service reps on the phone. However, I think it's also important to be stern and to not be afraid to stick up for yourself. I think it requires a healthy blend of politeness and sterness
I understand. It's definitely important to be polite to customer service reps on the phone. However, I think it's also important to be stern and to not be afraid to stick up for yourself. I think it requires a healthy blend of politeness and sterness
This is good advice. Never be rude or unpleasant, but also never take "no" for an answer if it's not the answer you need.
Go into the live chat through battle.net, say you recently recovered your account, and that you would like more info on reversing the damage (including diablo account ban) since the date that the account email/password was changed. They have IP records of where accounts have logged in from, if they see an odd IP pop up, they will most likely lift the ban, but it might be too long to have anything recovered from the account. If they dont see any odd IP addresses pop up, they will refuse to do anything further.
Thanks for the advice. I appreciate it.
The thing I find remarkable is that there isn't a phone number that a person can call to reach Blizzard themselves. I'd prefer to speak to someone, as that tends to be a lot more effective. This whole "callback" ticket thing is obviously a way to discourage people from trying to reach Blizzard directly with their issues.
No, the whole "callback" thing is so that you don't have to sit on hold for hours. How could you even consider that it would be anything else? It's 100% a positive customer service change.
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
I'm curious how much time transpired between your contacting the BBB and the Email resolution?
Congrats on getting it resolved and hammering away at them until they resolved it. Sometimes when you're wronged and being ignored, the only recourse is to FORCE them to get so sick of you that they give your matter the proper attention.
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
I'm curious how much time transpired between your contacting the BBB and the Email resolution?
Congrats on getting it resolved and hammering away at them until they resolved it. Sometimes when you're wronged and being ignored, the only recourse is to FORCE them to get so sick of you that they give your matter the proper attention.
Yeah, you have to be forceful and just keep cutting through all their bullshit rhetoric.
I filed a BBB complaint yesterday. I got an email early this morning from them saying they sent a request to Blizzard for a response. Later today, I was unbanned.
The other thing that's important is to take screenshots of everything: Email logs, Characters, Account stuff, everything. Always have photographic backup of stuff to send them in case they try to tell you, "Not enough compelling evidence" or some other BS.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Just FYI, broski, before you go getting all righteous here...
For every one person these forums see who ends up exonerated, we see literally dozens and dozens of people who claim they're innocent, and when scrutinized, are not innocent in the least.
Blizzard DOES ban innocent people. Everyone here knows that. No one is denying that. But that fact alone doesn't make ANYONE innocent. It's like saying that the USA has wrongly executed people, therefore I must be innocent of murder. It just doesn't work that way. I'm glad you made your case to Blizzard. I'm glad that whatever proved your innocence was found, but it would behoove you to drop the "they wrongly ban people, therefore I got wrongly banned" train of thought.
Your job, simply, is to prove that you were banned wrongly. I don't see how you've done that, but that goes back to my initial feeling that we haven't heard the whole story. Maybe that worked out in your favor, but if I were the CS rep handling your ban appeal I'd not have overturned the ban either because I just don't see it in the "evidence." Either that or how you're articulating what you're presenting is just not clear to me.
Regardless, a botter could repeat "Blizzard wrongly bans people all the time" and still be guilty as fuck. It has no bearing on anything. End of story.
Blizzard DOES ban innocent people. Everyone here knows that. No one is denying that. But that fact alone doesn't make ANYONE innocent.
Then maybe people should give a bit more pause and hear someone out before assuming they're lying.
You and I both know that false claims of wrongful banishment often comes with an abundance of red-flags. I saw none of that in this case. This issue should be EXTREMELY concerning to all players, not to be taken lightly. Imagine the feeling of being screwed like this and having no recourse? You would, undoubtedly, be so furious that you would find yourself here, posting your grievances as both a venting mechanism as well as a warning to others.
Actions deemed inapropriate sounds like someone stole you're account to do some publicity with it and everyone reported it as spam. That's the most possible explanation to it.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Just FYI, broski, before you go getting all righteous here...
For every one person these forums see who ends up exonerated, we see literally dozens and dozens of people who claim they're innocent, and when scrutinized, are not innocent in the least.
Blizzard DOES ban innocent people. Everyone here knows that. No one is denying that. But that fact alone doesn't make ANYONE innocent. It's like saying that the USA has wrongly executed people, therefore I must be innocent of murder. It just doesn't work that way. I'm glad you made your case to Blizzard. I'm glad that whatever proved your innocence was found, but it would behoove you to drop the "they wrongly ban people, therefore I got wrongly banned" train of thought.
Your job, simply, is to prove that you were banned wrongly. I don't see how you've done that, but that goes back to my initial feeling that we haven't heard the whole story. Maybe that worked out in your favor, but if I were the CS rep handling your ban appeal I'd not have overturned the ban either because I just don't see it in the "evidence." Either that or how you're articulating what you're presenting is just not clear to me.
Regardless, a botter could repeat "Blizzard wrongly bans people all the time" and still be guilty as fuck. It has no bearing on anything. End of story.
Lol, you're entitled to your opinion, Shaggy. It is what it is. All I'll say is that I've provided more than enough clear evidence to show that I was wrongly banned. I mean, it's completely obvious. So obvious, in fact, that they emailed me apologizing for the mistake.
In the end, my point was that it's very easy to come into a thread, point a finger at someone, and say "Liar! Cheater! Botter!" Go through this kind of experience, fighting through Blizzard's corporate crap-tastic method of deflecting and discouraging people from bringing up their issues, than come and tell me all that.
Actions deemed inapropriate sounds like someone stole you're account to do some publicity with it and everyone reported it as spam. That's the most possible explanation to it.
Who knows man. They refuse to talk about exactly what they find, so you're just left guessing as to what could have caused it. Lame.
I'm glad to hear you got your account back, and hope you make good use of it from now on (if you're not on a break anymore). Like I said in my previous posts, it's hard to choose sides without having some real palpable data, which you have (because you had contact with it first hand) and we don't (cause we're seeing it through your reports).
And I can vouch for shaggy when he says we've had dozens (if not hundreds) of people claiming they were wrongfully banned, only to end up themselves admitting they did something fishy, so please bear with the community's lack of compassion towards this kind of thread.
Either way, I'm really happy to hear that someone who was wronged managed to prove their innocence. I really am! With that said, you've already added some very useful tips to the original post (to people in a similar situation), and I don't think this thread is going anywhere from this point onward. So I'm locking it.
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But you, as a rational human being, have to understand that these forums have seen DOZENS and DOZENS and DOZENS of people claiming to be "wrongfully banned" who ultimately weren't telling the whole story and just wanted to vent about how evil Blizzard is by telling half-truths.
We all know that Blizzard tends to overban and then lift the ones that were wrong if the owner can offer some proof that they were wrongly banned. That's their MO. It's how it is, whether you like it or not. The fact that they operate like that, and despite your tickets, didn't lift your ban is more telling than anything. It shows that you haven't "proven" your innocence to them, at all.
There is some reason they're stonewalling you. Nothing you've said convinces me that it's a detail that's been conveniently left out. Do you really think Blizzard wants to risk NOT selling you the RoS box that you claim you were just about to buy over this if they didn't have a good reason? They're not dumb. The man-hours alone dealing with you aren't worth their time unless they have some pretty good reason to ban you. An expansion box sale certainly isn't worth it.
Use your head. Your whole proposition doesn't make much sense from a business perspective. They're wasting resources on you at this point. Why wouldn't they just take the easy road out, un-ban you, and sell you an RoS box? What do they know that we don't know?
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
5) Take screenshots of everything: Your email interactions with Blizzard, your character login dates, your Account summaries, everything. Have photographic evidence to present to them in case they try to tell you something contradictory to the truth.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
Congrats on getting it resolved and hammering away at them until they resolved it. Sometimes when you're wronged and being ignored, the only recourse is to FORCE them to get so sick of you that they give your matter the proper attention.
BurningRope#1322 (US~HC) Request an invite to the official (NA) <dfans> Clan
I filed a BBB complaint yesterday. I got an email early this morning from them saying they sent a request to Blizzard for a response. Later today, I was unbanned.
The other thing that's important is to take screenshots of everything: Email logs, Characters, Account stuff, everything. Always have photographic backup of stuff to send them in case they try to tell you, "Not enough compelling evidence" or some other BS.
For every one person these forums see who ends up exonerated, we see literally dozens and dozens of people who claim they're innocent, and when scrutinized, are not innocent in the least.
Blizzard DOES ban innocent people. Everyone here knows that. No one is denying that. But that fact alone doesn't make ANYONE innocent. It's like saying that the USA has wrongly executed people, therefore I must be innocent of murder. It just doesn't work that way. I'm glad you made your case to Blizzard. I'm glad that whatever proved your innocence was found, but it would behoove you to drop the "they wrongly ban people, therefore I got wrongly banned" train of thought.
Your job, simply, is to prove that you were banned wrongly. I don't see how you've done that, but that goes back to my initial feeling that we haven't heard the whole story. Maybe that worked out in your favor, but if I were the CS rep handling your ban appeal I'd not have overturned the ban either because I just don't see it in the "evidence." Either that or how you're articulating what you're presenting is just not clear to me.
Regardless, a botter could repeat "Blizzard wrongly bans people all the time" and still be guilty as fuck. It has no bearing on anything. End of story.
You and I both know that false claims of wrongful banishment often comes with an abundance of red-flags. I saw none of that in this case. This issue should be EXTREMELY concerning to all players, not to be taken lightly. Imagine the feeling of being screwed like this and having no recourse? You would, undoubtedly, be so furious that you would find yourself here, posting your grievances as both a venting mechanism as well as a warning to others.
BurningRope#1322 (US~HC) Request an invite to the official (NA) <dfans> Clan
In the end, my point was that it's very easy to come into a thread, point a finger at someone, and say "Liar! Cheater! Botter!" Go through this kind of experience, fighting through Blizzard's corporate crap-tastic method of deflecting and discouraging people from bringing up their issues, than come and tell me all that.
Thanks for sharing your thoughts.
I'm glad to hear you got your account back, and hope you make good use of it from now on (if you're not on a break anymore). Like I said in my previous posts, it's hard to choose sides without having some real palpable data, which you have (because you had contact with it first hand) and we don't (cause we're seeing it through your reports).
And I can vouch for shaggy when he says we've had dozens (if not hundreds) of people claiming they were wrongfully banned, only to end up themselves admitting they did something fishy, so please bear with the community's lack of compassion towards this kind of thread.
Either way, I'm really happy to hear that someone who was wronged managed to prove their innocence. I really am! With that said, you've already added some very useful tips to the original post (to people in a similar situation), and I don't think this thread is going anywhere from this point onward. So I'm locking it.