The problem is that Blizzard can't really tell people much about why there were banned, as that just gives legitimately-banned people more data to help them iterate techniques and get better at messing up our game.
I can only recommend that if you're trying to get your account back, be polite, be persistent and be honest.
It'd also probably help to not confuse "listen to" with "obey" either, but that's a very fine distinction that has troubled philosophers for centuries. Apparently.
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