So I'm sure some of you remember a blue post by Bashiok stating that if we couldn't get our CE for midnight release, we could buy a standard version digitally, then later when we upgraded to CE, the Standard edition key could be retrieved by opening a ticket on battle.net?
I upgraded my game the first day of release, and immediately created a ticket. The ticket has not been responded to yet, so I was just wondering, has anyone successfully done this yet? It seems like Blizzard is cool with doing this, since Bash posted it AND a mod agreed with it when I opened a ticket pre-release to ask about it, but as I'm typically nervous about this sort of thing, I can't rest until my ticket is answered.
If anyone has successfully had a cd key returned to them after upgrading, I'd love to hear about it.
I decided not to do this. Didn't want to risk the chance of something happening. So I'm still waiting on my Collector's Edition... To be here Monday... Yes I'm regretting it seeing as people are getting their money back.
At least I'm tiding myself over with a Starter Edition... Right?....
Hi, they rejected my request yesterday, I was wondering if you guys who successfully got the SE keys back, would you tell me what exactly you guys told them in the ticket please? I had to reopened the ticket but still no further response yet. Also which topic did you guys choose for the ticket? (I chosed "I have a problem with my starter account" or something)
heres what they replied to me:
"
Whimso
Customer Service Representative
Greetings,
Thank you for contacting Blizzard Entertainment Customer Support.
We would like to thank you for the enthusiasm you have shown towards Blizzard games! Recently, we released Diablo III and due to the success of the launch we have received a high volume of phone calls, petitions, and other responses. We are working diligently to process all requests in a timely fashion; however, we are unable to get to your request at this time.
We recommend visiting our support site at us.battle.net/support as the self-service options are comprehensive and our articles are capable of answering most questions. If you are unable to find an answer, please re-open the petition which will retain your current place in line.
I got the same response as poprice. I can't seem to find the "self-service" options they are referring to. Please if anyone has successfully gotten a refund or Cd-key, please be specific about the process you went through.
If you have the digital version from the Annual Pass they said you can't get a key back because you get the 4 months of WoW time, so that may be the problem if you have the pass. Otherwise, just keep trying until you get someone who knows what they're doing. >.>
I purchased the digital version to play at midnight but got lucky with my packet delivery service and got the CE on monday already.
So I upgraded the digital version to CE, opened a ticket and got an answer after 30minutes.
--The support employee said, that there is no standard version attached to my account so he would not be able to refund my key.
...I copied the order-informations from the battle.net transfer history including the order number...30minutes later:
--Sorry we didn't get any money from you. Please attach information about your transaction.
...I made a screenshot from my online banking account with all information needed as a proof for the money transfer. 2 hours later:
--Sorry for the inconvenience. You got an email with the Key. (He didint want to put the key inside the support ticket because of security reasons...i dont know ^^)
Yesterday i gave the Key to my brother and everything worked perfectly fine.
I'm from germany, if this is a necessary information for you
What part of technical support did you send it to? More details!
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Rencol - Diablo fan since 1996 and walking encyclopedia of Diablo lore.
If you have the digital version from the Annual Pass they said you can't get a key back because you get the 4 months of WoW time, so that may be the problem if you have the pass. Otherwise, just keep trying until you get someone who knows what they're doing. >.>
mine digital version wasnt from the Annual pass I bought it using credit card on battle.net, so I should keep trying right? they just response me again with the same exact answers from another representative....this is really annoying...a friend is waiting for that key! lol
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So I'm sure some of you remember a blue post by Bashiok stating that if we couldn't get our CE for midnight release, we could buy a standard version digitally, then later when we upgraded to CE, the Standard edition key could be retrieved by opening a ticket on battle.net?
I upgraded my game the first day of release, and immediately created a ticket. The ticket has not been responded to yet, so I was just wondering, has anyone successfully done this yet? It seems like Blizzard is cool with doing this, since Bash posted it AND a mod agreed with it when I opened a ticket pre-release to ask about it, but as I'm typically nervous about this sort of thing, I can't rest until my ticket is answered.
If anyone has successfully had a cd key returned to them after upgrading, I'd love to hear about it.
Thanks in advance,
Darkk
He stated it as being almost certainly possible.
At least I'm tiding myself over with a Starter Edition... Right?....
Hi, they rejected my request yesterday, I was wondering if you guys who successfully got the SE keys back, would you tell me what exactly you guys told them in the ticket please? I had to reopened the ticket but still no further response yet. Also which topic did you guys choose for the ticket? (I chosed "I have a problem with my starter account" or something)
heres what they replied to me:
"
~Rigelberry
What part of technical support did you send it to? More details!
mine digital version wasnt from the Annual pass I bought it using credit card on battle.net, so I should keep trying right? they just response me again with the same exact answers from another representative....this is really annoying...a friend is waiting for that key! lol