but the thing is, she basically lied when she said "the release date is not known yet."
I'm quite certain she didn't lie to you. I'm also quite sure she doesn't religiously follow Diablofans.com, nor does she have an intimate knowledge of all of the products on all of Amazon which number in the millions. What she DOES have, is some sort of internal guide that did not get updated in the 2 day time span (over a weekend) between Blizzard's release date announcement and your conversation.
Give it a few days, and if it becomes available, you'll either be told or see it yourself. Shipping isn't a limited engagement, you could change it a week before and it would all be just fine.
so other customer reps can discuss the fact that they're able to offer release date shipping to other purchasers and is in their system for it(honestly by proxy this invalidates anything you're "quite certain" of)but for the simple fact that it has not been made available for me is the exact reason why I was wanting to contact them since I actually got an order in before they stopped making them. Never mind the fact that Amazon was able to update part of their systems to notify me that the PUBLISHER was updating the release date. but yet this unknown to a customer service rep.
So amazon updates their site by offering release date shipping to a few purchasers. Amazon updates their systems to actually send me an email that the publisher has updated the release date. other customer service reps offer this to specific purchasers EVEN TO PEOPLE WHO PLACED THE ORDER THE SAME DAY AS ME. but yet the sales rep who I spoke to is oblivious to all of this. obviously she's not following anything her company is doing. thanks for your insight.
I have to make a quick edit here.
Here is my problem with this* customer service rep. Nothing that I said reached any part of this persons brain.
My only question was "is this going to be available for me."
she responded "we don't have a release date."
I said. "yes you do, and the offer you're stating is contingent on a 'release date' has already been offered to other purchasers and you even sent me an email notifying me of the release date."
she said "yes we still don't have a release date because im a stupid bitch and didn't hear anything you said."
I said "I'll try to be polite here and simply restate my question of whether or not this option WIll become available to me"
she said "if it can ship to that date(which is most likely only contingent on being in the main states of the USA) or we make sure that we actually didn't make more promises than we can keep so that we can put you on back order and shove a big dick in your ass by denying you the opportunity to seek other venues to make a secure purchase for that date."
1
so other customer reps can discuss the fact that they're able to offer release date shipping to other purchasers and is in their system for it(honestly by proxy this invalidates anything you're "quite certain" of)but for the simple fact that it has not been made available for me is the exact reason why I was wanting to contact them since I actually got an order in before they stopped making them. Never mind the fact that Amazon was able to update part of their systems to notify me that the PUBLISHER was updating the release date. but yet this unknown to a customer service rep.
So amazon updates their site by offering release date shipping to a few purchasers. Amazon updates their systems to actually send me an email that the publisher has updated the release date. other customer service reps offer this to specific purchasers EVEN TO PEOPLE WHO PLACED THE ORDER THE SAME DAY AS ME. but yet the sales rep who I spoke to is oblivious to all of this. obviously she's not following anything her company is doing. thanks for your insight.
I have to make a quick edit here.
Here is my problem with this* customer service rep. Nothing that I said reached any part of this persons brain.
My only question was "is this going to be available for me."
she responded "we don't have a release date."
I said. "yes you do, and the offer you're stating is contingent on a 'release date' has already been offered to other purchasers and you even sent me an email notifying me of the release date."
she said "yes we still don't have a release date because im a stupid bitch and didn't hear anything you said."
I said "I'll try to be polite here and simply restate my question of whether or not this option WIll become available to me"
she said "if it can ship to that date(which is most likely only contingent on being in the main states of the USA) or we make sure that we actually didn't make more promises than we can keep so that we can put you on back order and shove a big dick in your ass by denying you the opportunity to seek other venues to make a secure purchase for that date."
yep...that about sums it up.