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Banned in Diablo 3

  • #66
    I would get the money u spend on AH back via paypal... :) and make a conflict. Try to Call write Tickets do everythink u can ... just as much as u can maybe u get someone who can help u.... which server u play? Eu / US?
  • #67
    I had my account banned for the same reason, but they never did anything wrong. I sent several tickets and called for the support but always received the same answer. Researching the case found numerous people that were banned in the same way on 22 January.
  • #68
    Quote from Monshi

    I would get the money u spend on AH back via paypal... :) and make a conflict. Try to Call write Tickets do everythink u can ... just as much as u can maybe u get someone who can help u.... which server u play? Eu / US?


    I can't the money back because I use my Credit Card. I play on the US Server.
  • #69
    Quote from Dhaern


    blizzard only ban for botting or third party software use in banwaves, a few days ago banwave hits to AH botters only (not DB or "play" bots). I took banned my 2 ah bots accounts too for botting but i have 2 new bot accounts + € xD

    you are ah botter, dont lie us.


    Sorry I don't think you have read my story, this is the first week I played the game since it came out. and you assume that I know about AH botting? Good for you that you bot,. But I don't.. Good day to you sir.
  • #70
    Funny thing is,if you saw the youtube link of my video,(posted on page 3), I received a lot of messages on youtube that they were banned due to third party application usage aswell. So it's safe to say that yes it was "banwave"

    With this I am going to assume that the bans were not done by an individual but by an automation script, to ban all that has a red flag on the account.

    This could also mean that there might be some collateral damage, assuming their software is not 100% accurate, i mean seriously what software has a 100% pass rate,

    Assuming that they have banned 1000 people, 80% of them sent an appeal message, I am pretty sure that they wouldn't have the time to even read our request and appeals. (They might be even sitting down infront of a computer, eating a donut, drinking their mountain dew and laughs at all the excuses they see.)

    I am going to say this flat out, whether your a blizzard fan or not. To them(Blizzard), we(Customers) are just numbers...They don't care as long as people still pay for their products.

    @Moderator: if you can read this, I hope you don't mind if I link the thread to the youtube video. So people that were banned, can use this thread and share what happened to them. (if it's not okay, please send me a personal message, i'll take down the link)
  • #71
    Examples why you got banned:

    LootAlert: Yeah you think it's just innocent and awesome to use, but it is still 3rd-party unauthorized software. Suck it.

    Exp/Hr calculators: I've seen one or 2 that reads your exp automatically and such, yeah your ban is deserved. 3rd-party unauthorized.

    Macro software for keyboards, mice: Razer, Logitech, etc. That software itself is against the ToS. Whether you used it for macros or not, it is unauthorized 3rd-party software, and not allowed to run while D3 is active.

    Mumble: Has a feature that attempts to read a player's location ingame and adjust 3d sound for your voice to correspond to other people's locations ingame. The reading of such memory will trigger Warden and end in ban.

    PS3 gamepad on your PC: The software used to make PS3 controllers work on pc = 3rd-party unauthorized. Also features multi-key macro abilities.


    And just so we're 100% clear on something. Something doesn't have to interact with D3 to be considered unauthorized 3rd-party software. Google Chrome isnt made by Blizzard, thus it is 3rd party unauthorized.
    Winamp.
    ITunes.
    Anything that isn't Windows and Diablo 3.

    Your account will not get cleared this wave.
    This wave was targetted at something specific. You banned boys go ahead and exchange phone numbers and figure out what little toy you all used that ended up getting you banned. Then you all start a support group for people who thought that Blizz wouldn't notice or care about using LootAlert or whatever else you were using.

    Happy QQ.
    Get over it.
  • #72
    Quote from wheunis

    Examples why you got banned:

    LootAlert: Yeah you think it's just innocent and awesome to use, but it is still 3rd-party unauthorized software. Suck it.

    Exp/Hr calculators: I've seen one or 2 that reads your exp automatically and such, yeah your ban is deserved. 3rd-party unauthorized.

    Macro software for keyboards, mice: Razer, Logitech, etc. That software itself is against the ToS. Whether you used it for macros or not, it is unauthorized 3rd-party software, and not allowed to run while D3 is active.

    Mumble: Has a feature that attempts to read a player's location ingame and adjust 3d sound for your voice to correspond to other people's locations ingame. The reading of such memory will trigger Warden and end in ban.

    PS3 gamepad on your PC: The software used to make PS3 controllers work on pc = 3rd-party unauthorized. Also features multi-key macro abilities.


    And just so we're 100% clear on something. Something doesn't have to interact with D3 to be considered unauthorized 3rd-party software. Google Chrome isnt made by Blizzard, thus it is 3rd party unauthorized.
    Winamp.
    ITunes.
    Anything that isn't Windows and Diablo 3.

    Your account will not get cleared this wave.
    This wave was targetted at something specific. You banned boys go ahead and exchange phone numbers and figure out what little toy you all used that ended up getting you banned. Then you all start a support group for people who thought that Blizz wouldn't notice or care about using LootAlert or whatever else you were using.

    Happy QQ.
    Get over it.



    I don't even know what LootAlert is.. all your lingos are..very helpful.

    Ok so I was using itunes , I was even watching Gundam Seed on my VLC player. those are 3rd party.

    I guess the consensus here is, Just play the game, and don't do anything else. lol.

    meh, i'll still file a ticket, in the mean time path of exile it is.

    Happy QQ(whatever that means)
    Troll
  • #73
    Quote from wheunis

    Examples why you got banned:

    LootAlert: Yeah you think it's just innocent and awesome to use, but it is still 3rd-party unauthorized software. Suck it.

    Exp/Hr calculators: I've seen one or 2 that reads your exp automatically and such, yeah your ban is deserved. 3rd-party unauthorized.

    Macro software for keyboards, mice: Razer, Logitech, etc. That software itself is against the ToS. Whether you used it for macros or not, it is unauthorized 3rd-party software, and not allowed to run while D3 is active.

    Mumble: Has a feature that attempts to read a player's location ingame and adjust 3d sound for your voice to correspond to other people's locations ingame. The reading of such memory will trigger Warden and end in ban.

    PS3 gamepad on your PC: The software used to make PS3 controllers work on pc = 3rd-party unauthorized. Also features multi-key macro abilities.


    And just so we're 100% clear on something. Something doesn't have to interact with D3 to be considered unauthorized 3rd-party software. Google Chrome isnt made by Blizzard, thus it is 3rd party unauthorized.
    Winamp.
    ITunes.
    Anything that isn't Windows and Diablo 3.

    Your account will not get cleared this wave.
    This wave was targetted at something specific. You banned boys go ahead and exchange phone numbers and figure out what little toy you all used that ended up getting you banned. Then you all start a support group for people who thought that Blizz wouldn't notice or care about using LootAlert or whatever else you were using.

    Happy QQ.
    Get over it.


    @Weunis -- I was also banned mistakenly during this wave (I posted a thread here). And I am trying hard to figure out what bug in the warden would have caused this. Your list is helpful, to give me ideas. I don't use any of the software that you mentioned (LootAlert, mumble, etc). I just have a plain 3-button mouse. However, I do have a G15 keyboard. Its not set up with any macros, I am only using it like any generic keyboard. But I guess it must have some process in memory to process key clicks. Do you think this could trigger the warden? I also frequently alt-tab out of the game, and do other things. I play the game with Skype running. There will typically be one or more browsers running, for various reasons. Plus whatever other programs I happen to be working on at the time (say, MS Word, Git Bash, etc.). And of course there is AVG (my anti-virus program) active as well.

    Do you think that any of them would trigger the warden, even though they don't interact with D3 in any way? It seems to me that most people would have the same problem if that were the case.
  • #74
    You guys are all giving yourselves away with your lingo. Blizzard employees aren't newbs.

    They work in teams and go to work every morning after a good night's sleep. Picture 200 people in one office. No, not 20-25 people but 200 people or more. They know the ones they're working with quite well, they party together and share a lot of information even off work. When at work they sit down in a comfy chair with their co-workers 1 meter away from them. Whenever there's something they're unsure of they turn to their colleague and they figure it out. If the team they're working on really doesn't have anyone qualified to answer their question they walk a few yards to ask someone on another team, perhaps one that was recently promoted, and they'll nail it down easily. But hey, try your luck.
  • #75
    Quote from Gisli

    @Weunis -- I was also banned mistakenly during this wave (I posted a thread here). And I am trying hard to figure out what bug in the warden would have caused this. Your list is helpful, to give me ideas. I don't use any of the software that you mentioned (LootAlert, mumble, etc). I just have a plain 3-button mouse. However, I do have a G15 keyboard. Its not set up with any macros, I am only using it like any generic keyboard. But I guess it must have some process in memory to process key clicks. Do you think this could trigger the warden? I also frequently alt-tab out of the game, and do other things. I play the game with Skype running. There will typically be one or more browsers running, for various reasons. Plus whatever other programs I happen to be working on at the time (say, MS Word, Git Bash, etc.). And of course there is AVG (my anti-virus program) active as well.

    Do you think that any of them would trigger the warden, even though they don't interact with D3 in any way? It seems to me that most people would have the same problem if that were the case.


    While from a purely technical standpoint, all of the above are 3rd party unauthorized software, as it pertains to D3's ToS, there is some line of reality to be drawn.

    Antivirus wouldn't likely be a suspect. Word also highly unlikely, but not impossible.
    Internet Browser not a high-value suspect, but browser plugins are a different thing altogether.
    Skype is also a very unlikely suspect, barring the possible exceptions of Skype's "extra's" apps.
    Something else to consider is Windows "sidebar gadgets".

    MSI Overdrive, AMD Overdrive, RivaTuner, etc are middle-ground. They do access memory for some purposes. RivaTuner even has support for plugins, and god only knows what those are capable of...


    But on to the REAL issue here - you will NEVER know. No matter how much you beg/plead/grovel, Blizz will NEVER EVER EVER EVER EVER EVER tell you what/why exactly triggered the flag and subsequent suspension on your account.

    If you were really incorrectly banned, the reinstatement would have happened long ago already. By that I mean, it would take no more than 2-4 tickets to get it sorted. Beyond that, you just need to (as I already said) "get over it" and move on.
    You were actioned for something on your PC. It could be a trojan/virus/rootkit/etc from some source that caused some amount of memory interference/scanning or even a hacker using your account to bot without your knowledge.

    It could be even more stupid in that you used a friend's PC just to quickly check an auction, or post a bid, or something similar and his PC had actionable processes running.


    Bottom line: After 4 tickets you should stop and look in the mirror. Clearly there was no mistake and something does actually exist somewhere in your system that triggered Warden and upon review, warranted a permanent suspension.

    To put this in better perspective for you: My own personal experience is as follows
    I was actioned for Botting/Automation.
    The ban was for 48 hours, as it was my first offense.
    Upon ticketing and admitting that I use a Razer Nostromo and made a macro to hold shift+click in one button, I received a response thanking me for my honesty, and that my account would be reinstated early.
    A warning in the same message also stated that if I repeat the same offense in future, it would be a permanent ban with no possibility of reinstatement.

    Take that as you want.
    But NOBODY gets banned for small shit, or false positives right off the bat.
    A short suspension is the norm for first minor offenses. The only actions that get instabanned are confirmed botting, cheating, hacking, or otherwise severe interference with the service.

    So if you're wondering why people don't/won't/shouldn't ever believe the "I am the most innocent player on the planet and got permabanned for nothing" routine... your answer is in the procedures.
    You can even go browse the website to read up in detail the ToS etc - the procedures and penalties are quite clearly outlined and followed to the letter.
  • #77
    I feel like you've talked enough about this.

    You've vented the frustration (I get it, must feel terrible if you didn't do anything wrong). Some people reacted poorly, based on what they believe to be the obvious truth (that you're botter). Some have given you advices, and I thinkyou have tried nearly everything possible.

    Right now, there's not much left to do here. So I'll lock the thread before it gets derailed or grounds for some flame wars.
  • #78
    OP messaged me, he just wants to convey that he got his account back.

    Ha. Bagstone.

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