This is the sad reality we live in currently. Blues & MVPs keep saying that you can always appeal if you feel your ban was false-positive, but none of innocent players got their ban lifted no matter what. You can't even talk about it in official forums or you get banned yourself. Either they are not aware about growing number of mistakes Hack team has made recently, or they just don't care/want to help to solve them. Even the clearest false-positive cases (streamer got banned twice in a row within 2 weeks while streaming all game-play) haven't been solved and bans remain without any possibility to find out what caused the ban in the first place. It's not about questioning false-positives any more, it's about how they handle those situations. At the moment, they don't. Sad times.
They basically permanently lose us as their customers. And to think that I have been so loyal in buying their games, to the extend that I just buy the collector's edition and don't even play the game I bought.
Every now and then I get reminded of this wrongful ban and the anger just builds up.
I have switched to support another game (POE) and friends whom I played with before I was wrongfully banned, they have switched over with me too. Some even go to the extend of deleting all their characters in Diablo 3 and uninstalling the game from their computer.
One of them told me that he himself was surprised at how easy it was for him to delete thousand of hours of game play without even a second thought.
Tr y playing POE aka Path of Exile, its so much nicer, i came in here just to inform those that were wrongfully banned, time to switch over! I'm having so much fun with the game, try it and you know it, and the best thing is, the game is free. Fark you blizz, i won't ever buy a single game licence ever again.
Yep. Exactly what I did too. A week after my wrongful ban, I decided to give POE a try the initial impression I got after clearing normal difficulty is that this is how Diablo should have been. Even in softcore, you don't want to die because the penalty is just too huge. It is a game that makes you think a lot. Cos you can't just go full DPS. It is all about balance.
Even though the game is free to play, I decided to give them the support and bought their supporter pack. You can see that the developers are very actively involved in the game and you will feel that they actually play the game! Totally unlike the game that I shall not name.
There seem to be another ban wave yesterday and again people are reporting false positives. Looks like Blizzard keeps banning till no non-casual player is left. Interesting strategy..
Every banwave since 14th June we see more people reporting about false positives. I am one of those who were wrongfully banned for botting on 14th June. 1 month have passed and nope, no emails from Blizzard saying they made a mistake. Instead they send emails on Overwatch which I just delete upon seeing them in my inbox. I will not be playing any of their games anymore after what they did to me.
In fact, I hope they do a lot more banwaves cos we need a lot more innocent people like myself who were banned for something we didn't do in order to get the attention required. This is sad but true.
here my last e-mail from cs.. they really investigated 4 times my account and i tried to explain my game play..but as i said before you can not safe if you have played totally legit..nothing to say
This is the ticket description: Greetings Ismail,
Game Master Drieyhi here, I'm afraid I have bad news for you. Your account was reviewed once more and the result is the same.
The hack team investigate in detail the accounts not only the time played, maybe another person had acccess to your account and made use of an illegal program. But your account clousure is definitive and there is no more reviews possibles.
If you require any further assistance please do not hesitate to contact me, I'll be pleased to help you.
but how can someone had Access to my account. i had authenticator as well.. anyway now i am stopping to fight. i learned nothing cannot change this fact. just sorry about this i will be remember as a bot!
Whatever they are using to detect bot behaviours is totally flawed cos botters are still botting and legit players got banned instead. They don't cross reference against chat logs, social behaviour, game play behaviour, how fast they pick up loot, and how often a player pauses his game.
Best part is they don't even go through the process with us so that we can point out where could be wrong so that they can improve their system and prevent more innocent bans.
In the software security world, how do security companies handle security issues? They revealed it to the software company so that they can look into it and have it fixed. Once it is fixed, they will then reveal it to the world so that people can have the software updated.
Apparently, Blizzard don't practise this at all. No way for them to make better software to detect real bot behaviours.
I guess for innocent players like myself who got banned, we probably are just too good and familiar with the game. That is why we were flagged as bot even though we don't use any 3rd party software.
If they have game masters in the game, they can easily contact us to verify if we are botting in the game. It can be an in-game special chat window that only Blizzard can initial a chat with a player. This way players will be able to tell if it is a contact from a Blizzard representative. Just this alone will be able to cut down tremendously on false positives. Since, players like myself will always reply messages.
Anyway, no more Blizzard games for me. Don't want to go through the same shit again.
@mdbride Have you tried POE? If you have not, give it a shot. I am liking it so far. My friends who have stopped playing D3 after my incident have also switched over. They too are enjoying it. I believe you can reach end game content within 1 week. And when you do, that is only just the beginning.
Blue poster confirmed that if they state the decision is final, then they have manually reviewed the account and confirmed suspicious activity... I call bullshit on the "Never used 3rd party software". There's no such thing as false positives, just accept you fucked up and move on
Your first post is similar to alphaomegatauxxx and makes me wonder if you two are the same person.
If I have cheated I would have long moved on and forget about this. Precisely I am innocent that is why I am so persistent in my stand. You, should move on and stop bullying innocent victims like myself.
I agree with you, however i doubt though that Blizzard will plant themselves into "grey area". It's either black or white for them. It's just efficient.
They ban cheaters and botters, if they are wrong, then they review account manually. If they are massively wrong, then they will issue apology letter. That's more than enough for everyone.
If account was manually reviewed and confirmed to be a cheater/botter then i am pretty sure it's carved in stone. And these guys appealing are hypocritical, lying pieces of junk.
You have too much faith in Blizzard review procedure and bot detection system. Calling innocent people to be hypocritical lying piece of junk, let me tell you this. You are a cyberbully.
We know very well that we are innocent and people like you who keep bashing on us, it makes me want to hope that one day you will get a taste of being wrongfully accused of something you didn't do. It may not be in Diablo but it could be something else in real life. When that happens, you will know how we felt.
A few of my friends already stop playing Diablo since my wrongful ban. And they are not alone. Friends of other people like myself will likely do the same to boycott Blizzard too.
Innocent players like myself don't find that funny at all. I find it so provoking and taunting and inconsiderate for a person to do such a thing. Build their own happiness on others misery.
It is time like this that I wish people who mock at us to get a taste of the same injustice that we have gone through.
Me too, without a vaild explanation on this issue, I will never buy a Blizzard game ever, and ask my friends to go away from Blizz, reason is simple, they BAN you without any vaild reason. I swear I have never ever use any bot or 3rd party program, yet this is the treatment i got, and the most funny part is, I dont even know what is turbohub, super mouse etc etc. Totally disappointed with this kind of treatment, enough said, it's GG this time. As the saying goes, there is not only 1 tree in a forest, plenty of games out there for us to explore.
And you know what? Just last night, my wife wants to install a game in my iPad but she got a message saying my iPad had run out of storage space. So I went to settings -> storage to see what app I can delete. Just right on top of the list was Hearthstone. Without second thought, I have it deleted.
They will admit nothing. They will unban nobody. That would be too much of a shitstorm at this point. But main reason is that there is too much $$$$$ to be made out of this mess. Blizzard has launched very well planned systematic longterm cash out. (Years of no actions and collecting data)
Why are they targeting high lvl/rank players? Well those are the ones who have most likely used cheat at some point but allso because that way they keep the support of the majority, the casual players.
All who play a lot this game will get banned sooner or later.(those will most likely just return with new account banned for reason or not)
Imagine they would ban all thud users at once lol. No, that wouldnt be $mart move.
How can legit player avoid getting banned? Not sure as there is something wrong with the warden scan but you better your odds if you play very casually or you are Blizz posterboy streamer$.
I took my ban so hard because I sacrificed so much time on this game. That why I want to warn others so they can decide if its worth the risk.
And for unbelievers: you will see when its your turn
They are definetly trying to take the game in to the direction where all would have similar chances to competite if they wish. (nerf/removal of para power, maby next give back value for item hunt?)
As for my self i enjoy pushing as high as possible with some exceptions when just chilling maby helping some clan mates etc.
Conclusion is that with this gaming mentality is just too risky. I would just go absolutely nutts if banned again without reason.
Sad i really enjoyed diablo series (started D1 as kid with my friend, my job was to press health/mana potions =D )
Disgusted to see that the company has started to use so sick tactic to make money..
PARSAKAALI
I played almost each and every Blizzard games. I too take it really hard for this injustice move that Blizzard made too but no, I will not buy another Blizzard game nor will I play another game after this incident. Blizzard is naive if they think that banning legit players (who put in lots of time and effort in playing their game) will just make them buy another license.
With each false positive ban, they don't lose just 1 player. Friends who always play with them will leave Blizzard too. Math is simple over here. If 1 wrongful ban bring just 2 more friends with them, Blizzard will lose 30 players for just 10 wrongful ban. And not to forget this word-of-mouth social effect. It will just get bigger over time.
PARSAKAALI, take a look at POE and complete the normal difficulty. If you liked Diablo, you will like POE too. It is a game that makes you think a lot as you play.
I just received a reply from blizzard customer support, and they change the status of my appeal ticket to ''resolved'', and i thought finally it's over, my innocence have been proven, but omfg, decision from them is '' penalty had been upheld, any decision is final. '' With this reply, i'm glad to say from now on, i will never ever buy any Blizz games no matter how fun or how popular they are, this is definitely their mistake with their '' warden program'', I have never use any cheats nor bots before, yet i'm accused of using bot,only reason i can come up with myself is that i must have really play like a bot! Anyway,
I'm giving up already, no point chasing for unbanned. Good luck guys, for those who are wrongly accused of using bot/cheat, let's boycotted them and let them wake up their ideas!!!
Exactly how I feel when I was wrongfully banned on 14th June. I will not play another Blizzard game with this injustice.
Won't buy another Blizzard game and I will share my personal experience with people I know.
I was waiting for a reversal on the ban for a week till I give up and went to look for another game. Checked out Guild Wars 2, Blade & Soul, Torchlight 2, Path of Exile (POE) and in the end picked POE as my next go-to game. I even bought the supporter pack for POE. I rather spend my money on a company who really put in effort in their game than a company who robs from legit players.
A few of my friends whom I always play with before my ban have also switched over to POE.
However, I will still check my email for any reversal email from Blizzard on a daily basis.
They basically permanently lose us as their customers. And to think that I have been so loyal in buying their games, to the extend that I just buy the collector's edition and don't even play the game I bought.
Every now and then I get reminded of this wrongful ban and the anger just builds up.
I have switched to support another game (POE) and friends whom I played with before I was wrongfully banned, they have switched over with me too. Some even go to the extend of deleting all their characters in Diablo 3 and uninstalling the game from their computer.
One of them told me that he himself was surprised at how easy it was for him to delete thousand of hours of game play without even a second thought.
Even though the game is free to play, I decided to give them the support and bought their supporter pack. You can see that the developers are very actively involved in the game and you will feel that they actually play the game! Totally unlike the game that I shall not name.
In fact, I hope they do a lot more banwaves cos we need a lot more innocent people like myself who were banned for something we didn't do in order to get the attention required. This is sad but true.
Best part is they don't even go through the process with us so that we can point out where could be wrong so that they can improve their system and prevent more innocent bans.
In the software security world, how do security companies handle security issues? They revealed it to the software company so that they can look into it and have it fixed. Once it is fixed, they will then reveal it to the world so that people can have the software updated.
Apparently, Blizzard don't practise this at all. No way for them to make better software to detect real bot behaviours.
I guess for innocent players like myself who got banned, we probably are just too good and familiar with the game. That is why we were flagged as bot even though we don't use any 3rd party software.
If they have game masters in the game, they can easily contact us to verify if we are botting in the game. It can be an in-game special chat window that only Blizzard can initial a chat with a player. This way players will be able to tell if it is a contact from a Blizzard representative. Just this alone will be able to cut down tremendously on false positives. Since, players like myself will always reply messages.
Anyway, no more Blizzard games for me. Don't want to go through the same shit again.
@mdbride Have you tried POE? If you have not, give it a shot. I am liking it so far. My friends who have stopped playing D3 after my incident have also switched over. They too are enjoying it. I believe you can reach end game content within 1 week. And when you do, that is only just the beginning.
If I have cheated I would have long moved on and forget about this. Precisely I am innocent that is why I am so persistent in my stand. You, should move on and stop bullying innocent victims like myself.
You have too much faith in Blizzard review procedure and bot detection system. Calling innocent people to be hypocritical lying piece of junk, let me tell you this. You are a cyberbully.
We know very well that we are innocent and people like you who keep bashing on us, it makes me want to hope that one day you will get a taste of being wrongfully accused of something you didn't do. It may not be in Diablo but it could be something else in real life. When that happens, you will know how we felt.
A few of my friends already stop playing Diablo since my wrongful ban. And they are not alone. Friends of other people like myself will likely do the same to boycott Blizzard too.
EDIT: Link was broken
It is time like this that I wish people who mock at us to get a taste of the same injustice that we have gone through.
With each false positive ban, they don't lose just 1 player. Friends who always play with them will leave Blizzard too. Math is simple over here. If 1 wrongful ban bring just 2 more friends with them, Blizzard will lose 30 players for just 10 wrongful ban. And not to forget this word-of-mouth social effect. It will just get bigger over time.
PARSAKAALI, take a look at POE and complete the normal difficulty. If you liked Diablo, you will like POE too. It is a game that makes you think a lot as you play.
Exactly how I feel when I was wrongfully banned on 14th June. I will not play another Blizzard game with this injustice.
Won't buy another Blizzard game and I will share my personal experience with people I know.
I was waiting for a reversal on the ban for a week till I give up and went to look for another game. Checked out Guild Wars 2, Blade & Soul, Torchlight 2, Path of Exile (POE) and in the end picked POE as my next go-to game. I even bought the supporter pack for POE. I rather spend my money on a company who really put in effort in their game than a company who robs from legit players.
A few of my friends whom I always play with before my ban have also switched over to POE.
However, I will still check my email for any reversal email from Blizzard on a daily basis.
EDIT: Paragraph not showing properly.