Cant login

  • For some reason it is saying it is not accepting my account info I login. I dont understand this, because I played the game 1 time when I initially installed it, and came back to login again and now its not accepting it. I even reset my password. I can login on battlenet website with that info...but denied of D3....:(

    Any help?
  • Mightyhand,

    What does it tell you exactly?

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  • Mightyhand,

    All right, there's a file I need you to delete. The folder it's in is normally hidden though so you'll need to set up Windows to display hidden folders first. Assuming you're using Vista or Win7, click your Windows/Start button, select 'Control Panel' from the menu, then 'Appearance and Personalization', then 'Folder Options'. Next click the 'View' tab, scroll down the list and look for the option 'Hidden files and folders', make sure this is set to Show hidden files and folders.

    The file we need to delete is c:\ProgramData\Blizzard Entertainment\Battle.net\Cache\cache.db

    That alone may be enough to fix it so after deleting it, try logging in again.

    ____________________________________________________________
    Account and Technical Services
    I'm available Tue-Sat 11am-3pm and 4pm-8pm
    Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2

    "When you play the Game of Thrones, you win or you die. There is no middle ground."