High Latency / Rubberband Issue

  • Hey , just looking for a bit of help. The past 4-5 day's I have had extremely high latency and rubberbanding on Diablo 3 to the point it's become unplayable. This only happens on D3 no other games are affected. I have ran pathping and tracert but i'm not sure how to read the results. Any help on a solution would be great!
    Pathping:

    Tracing route to 24.105.30.129 over a maximum of 30 hops

    0 Owners-PC.cgocable.net [24.226.77.65]
    1 * * 10.84.64.1
    2 10.0.66.209
    3 10.0.18.13
    4 * * *
    Computing statistics for 75 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Owners-PC.cgocable.net [24.226.77.65]
    7/ 100 = 7% |
    1 --- 100/ 100 =100% 93/ 100 = 93% 10.84.64.1
    0/ 100 = 0% |
    2 9ms 7/ 100 = 7% 0/ 100 = 0% 10.0.66.209
    93/ 100 = 93% |
    3 --- 100/ 100 =100% 0/ 100 = 0% 10.0.18.13

    Trace complete.
    Tracert:

    Tracing route to 24.105.30.129 over a maximum of 30 hops

    1 * 8 ms 13 ms 10.84.64.1
    2 8 ms 7 ms * 10.0.66.209
    3 * 23 ms 11 ms 10.0.18.13
    4 24 ms 8 ms 9 ms te0-7-1-7.rcr21.yhm01.atlas.cogentco.com [38.122.17.9]
    5 12 ms 10 ms 10 ms be2621.ccr21.yyz02.atlas.cogentco.com [154.54.40.77]
    6 20 ms 17 ms 18 ms be2993.ccr21.cle04.atlas.cogentco.com [154.54.31.225]
    7 * 24 ms 24 ms be2717.ccr41.ord01.atlas.cogentco.com [154.54.6.221]
    8 * 25 ms 24 ms be2765.ccr41.ord03.atlas.cogentco.com [154.54.45.18]
    9 21 ms 22 ms * 38.104.102.29
    10 21 ms 25 ms 22 ms ae1-br01-eqch2.blizzardonline.net [137.221.69.33]
    11 75 ms 75 ms 75 ms 137.221.65.52
    12 * 96 ms 82 ms be1-pe01-eqla1.blizzardonline.net [137.221.68.67]
    13 89 ms 83 ms 81 ms 24.105.30.129

    Trace complete.
  • Heyo!

    Took a look over the connection tests and we're seeing quite a few timesouts and packet loss in the connection. I've bolded the issues from the tests below!
    <code>1 * 8 ms 13 ms 10.84.64.1
    2 8 ms 7 ms * 10.0.66.209
    3 * 23 ms 11 ms 10.0.18.13
    7 * 24 ms 24 ms be2717.ccr41.ord01.atlas.cogentco.com [154.54.6.221]
    8 * 25 ms 24 ms be2765.ccr41.ord03.atlas.cogentco.com [154.54.45.18] </code>
    <code>0 Owners-PC.cgocable.net [24.226.77.65]
    7/ 100 = 7% |
    1 --- 100/ 100 =100% 93/ 100 = 93% 10.84.64.1 </code>
    The issues look to start on hop 1 which is going to be your computer's connection to the router\modem. Are you on a wired connection? If not, are you able to test on one?
  • What is the model of the modem you're using?