Mac OSX Sierra crashing

  • I am playing on a MAC with OSX Sierra and every time I attempt to change the difficulty of the game from the character select screen the game crashes and does not give me any sort of error message. Each time it says Diablo 3 is starting an update, fetches the encode table, and says the game is now playable. I haven't noticed crashing at any other point.

    Any idea why this is happening or how to prevent it?
  • Hey Bitt,

    Thank you for posting the Occurrence ID. That does help.

    • The error log shows the Mac is on 10.12. Apple did release 10.12.1 a little bit ago. See if updating to 10.12.1 helps.

    • Reset In-Game Options.
      1) Select the game in the Battle.net Desktop App and click Options .
      2) Click Game Settings.
      3) Click on Reset In-Game Options.
      4) Click Done and launch the game normally.


    • Delete these Battle.net files here and here.

    Run your computer with login items disabled.