Creating D3D graphics error?

  • Hey, After the last patch, the game was no longer able to play, and would always create a grey box, and a message saying there was the D3d error.

    Here are my D3prefs.

    PreferencesVersion "42"
    PlayedCutscene0 "15"
    PlayedCutscene1 "15"
    PlayedCutscene2 "23"
    PlayedCutscene3 "143"
    DisplayModeFlags "0"
    DisplayModeWindowMode "0"
    DisplayModeWinLeft "320"
    DisplayModeWinTop "160"
    DisplayModeWinWidth "1280"
    DisplayModeWinHeight "720"
    DisplayModeUIOptWidth "1280"
    DisplayModeUIOptHeight "720"
    DisplayModeWidth "1280"
    DisplayModeHeight "720"
    DisplayModeRefreshRate "75"
    DisplayModeBitDepth "32"
    Gamma "1.100000"
    MipOffset "0"
    ShadowQuality "3"
    PhysicsQuality "1"
    ClutterQuality "0"
    Vsync "0"
    Letterbox "0"
    Antialiasing "0"
    LowFX "1"
    LimitForegroundFPS "1"
    MaxForegroundFPS "150"
    LimitBackgroundFPS "1"
    MaxBackgroundFPS "8"
    DisableTrilinearFiltering "0"
    ColorCorrection "1"
    MipBias "0.000000"
    ReflectionQuality "0"
    TonemapExposure "1.900000"
    TonemapContrast "1.500000"
    TonemapSaturation "1.000000"
    TonemapGain "1.000000"
    HardwareClass "2"
    PCIVendor "4318"
    PCIDevice "2592"
    MasterVolume "1.000000"
    EffectVolume "0.800000"
    MusicVolume "0.800000"
    NarrationVolume "0.800000"
    AmbientVolume "0.800000"
    ChannelsToUse "32"
    ReverseSpeakers "0"
    QuestSubtitlesEnabled "0"
    CinematicsSubtitlesEnabled "0"
    EchoQuestDialogToChat "1"
    MuteSound "0"
    MuteEffects "0"
    MuteAmbient "0"
    MuteVoice "0"
    MuteMusic "0"

    If you can help, that would be great
  • Hydropotamus,

    What kind of monitor are you using? Is it a TV? Can you try windowed mode?

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    Customer Support Representative
  • Hydropotamus,

    Try deleting the D3Prefs file first as that can fix it sometimes. If it doesn't, I'll need your dxdiag info next.

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.
  • Hydropotamus,

    Your video drivers are really old. The game should have prompted you to update them. Did you just hit escape to bypass it?

    Try installing these:

    http://www.nvidia.com/object/win7-winvista-64bit-301.42-whql-driver.html

    You need to install Service Pack 1 also for Windows 7. Again, you have gotten a warning message about the operating system needing to be updated too.

    ____________________________________________________________________
    Customer Support Representative
  • Hydropotamus,

    You may be experiencing poor performance due to the video card you have. The GT 220 is supported but rated as "low". It's not going to work all that great.

    ____________________________________________________________________
    Customer Support Representative
  • Nunitow,

    Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

    Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.
  • Janalinda,

    I'd like to still see the D3Prefs file please. The game will have created a new one with default values and I'd like to see what's being used now.
  • Janalinda,

    Try setting the game to use your monitor's native resolution of 1366 x 768. You may have to manually edit the D3Prefs file. Just change these lines:

    DisplayModeWidth "1280"
    DisplayModeHeight "720"

    to

    DisplayModeWidth "1366"
    DisplayModeHeight "768"

    then try the game again.
  • Janalinda,

    "Monitor Name: Generic PnP Monitor
    Monitor Model: unknown"

    This concerns me a little. Are you using an internal or external display? If it's internal, do you have access to an external one? If the computer's video card is communicating properly with the display device, it ought to be getting all the information about it including the name and model.

    Did you install video drivers from a location other than HP's support site by chance?
  • Jogi91,

    See if enabling vertical sync helps or not.

    Change

    Vsync "0"

    to

    Vsync "1"

    If it doesn't help, I'll need to see your dxdiag info next please.

    You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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