Crashes on the splash screen.

  • Hey guys,

    making a new post for this since it seemingly is unrelated to my last issue. I am on Windows 10 and have played D3 on Win 10 with minimal issues. Within the past week I've tried playing numerous times, sometimes it works just fine, other times I lag out and get the disconnected error. It seemingly is random.

    Now I am facing a much harder barrier. I can't even get into the game anymore. I click play now and it just hangs on the splash screen before crashing.

    Anyone else ever gotten this issue? My machine is fine. Overwatch is working flawlessly. I just can't figure out what the issue is.

    Here are the things I have done:

    I have "repaired" D3.
    I have deleted the folders blue posts tell me to delete
    I have restarted my comp and the launcher multiple times.

    Please help me. I can't for the live of me figure this out! Thank you.
  • Hey there Fullcircle!

    For the display scaling we'll want to right click the desktop and go to Display Settings. Please make sure that Change the size of text, apps, and other items is set to 100%.

    As we're on the Windows 10 Anniversary Update let's also look into disabling the Windows Game DVR feature:

    http://us.battle.net/forums/en/d3/topic/20748204992

    Let's grab an amsinfo report if there are still problems: https://us.battle.net/support/en/article/obtaining-system-files