I keep disconnecting, within five minutes

  • PLEASE HELP

    UPDATE: It is whirlwind. Had nothing to do with my connection. Whirlwind disconnects me from the game suddenly.
  • QoOkie,

    1. Are you using a wireless connection? If you are, can you try using a wired connection to see if there is any improvement?

    2. Let's try power cycling the connection.

    Here's a support article with steps on how to do that:

    Resetting Network Devices

    If that doesn't work try flushing the DNS.

    Let me know what happens.
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    I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
    Support Contact Information

    Got some feedback?
  • QoOkie,

    Let's try running a pathping of your connection to see what that shows us. For the most accurate results, try running the pathping when the connection issue that you are experiencing is at its worst.

    Here's a support article that will help with that: Running A Pathping Test

    Once you have the pathping, go ahead and post it into your next reply.

    ***The pathping report is two parts. Once you get to where it says, "Computing statistics for X amount of seconds, you will want to wait about 10 minutes before the second part of the report is complete.***
    ______________________________________________________
    I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
    Support Contact Information

    Got some feedback?
  • QoOkie,

    Whirlwind has been known to cause disconnects from time to time. Try what MissCheetah suggested. If the issue persists, provide some network information to see if there is anything else we can do to help.

    * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version)
    * Firewall (McAfee, Norton, ZoneAlarm, etc.)
    * Network Adapter brand, model, driver date, and driver version number (Steps below)

    1. Click Start.
    2. Click Control Panel.
    3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen).
    5. Select the Hardware tab.
    6. Click on Device Manager
    7. Expand the section labeled Network Adapters.
    8. Right-click on your network card and select Properties.
    9. Click on the "Driver" tab at the top


    * Router brand and model # (this should be printed somewhere on the front or back or bottom)
    * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom)
    * ISP (Internet Service Provider)
    * Is the connection wired or wireless
    * Location (City, State)
    ______________________________________________________
    I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
    Support Contact Information

    Got some feedback?