Problems with setup

  • I've downloaded the setup few days ago, but I cannot open it. It says that my Mac version won't open it because of compatibility issues. There is no .part in any files, however, there was a crash and an error log when I was downloading it.

    <code>==============================================================================
    Blizzard Downloader: Release (build 1668)

    App: Diablo-III-8370-enUS-Installer-downloader.app
    Time: 2012-05-07 12.08.39
    User: [removed]
    Computer: [removed]
    ------------------------------------------------------------------------------

    This application has encountered a critical error:

    ERROR #1 (0x13370001) Fatal Exception
    Program: /Users/eduardo/Downloads/Diablo-III-8370-enUS-Installer-downloader.app
    Exception: short exception

    EXC_BAD_ACCESS KERN_PROTECTION_FAILURE 0000000 0000000

    Crashed Thread: 0x00003103

    Project: 19030011
    Build: 1668
    Project Name: Blizzard Downloader

    ------------------------------------------------------------------------------

    ----------------------------------------
    x86 Registers
    ----------------------------------------

    eax = 01000009 ebx = 00000000 ecx = 00000008 edx = 0000660f
    edi = 0000660f esi = 01000169 ebp = b038ca08 esp = b038c9e0
    ss = 00000023 eflags = 00010206 eip = 001188e1 cs = 0000001b
    ds = 00000023 es = 00000023 fs = 00000023 gs = 0000000f

    ----------------------------------------
    Stack Trace (Manual)
    ----------------------------------------

    Showing 13/13 threads...
    Thread 1/13 (ID: 00000507 Stack: 00000000 + 0)
    0x9b1e4d ___CFRunLoopRun+1428
    0x9b1e44 _CFRunLoopRunSpecific+332
    0x9b1e43 _CFRunLoopRunInMode+120
    0x927801 _RunCurrentEventLoopInMode+318
    0x927874 _ReceiveNextEventCommon+381
    0x927873 _BlockUntilNextEventMatchingListInMode+88
    0x9c011a __DPSNextEvent+678
    0x9c0113 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]+113
    0x9c00d6 -[NSApplication run]+911
    0x9c2a12 _NSApplicationMain+1054
    0xefb6
    0x1d8e4
    0xeff2
    0xc57f
    0xc4ad

    Thread 2/13 (ID: 00001f03 Stack: 00000000 + 0)

    Thread 3/13 (ID: 00002f03 Stack: 00000000 + 0)
    0xe7297 std::out_of_range::out_of_range(std::out_of_range const&)+105917
    0xe7885 std::out_of_range::out_of_range(std::out_of_range const&)+107435
    0x13f303 std::bad_cast::bad_cast()+765
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 4/13 (ID: 00003003 Stack: 00000000 + 0)
    0x13f988 std::bad_cast::bad_cast()+2434
    0xdbd40 std::out_of_range::out_of_range(std::out_of_range const&)+59494
    0xdeccb std::out_of_range::out_of_range(std::out_of_range const&)+71665
    0x13f303 std::bad_cast::bad_cast()+765
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 5/13 (ID: 00003103 Stack: 00000000 + 0)
    0x196cc8 std::bad_cast::bad_cast(std::bad_cast const&)+329374
    0x1978b9 std::bad_cast::bad_cast(std::bad_cast const&)+332431
    0x1978d6 std::bad_cast::bad_cast(std::bad_cast const&)+332460
    0xd7de7 std::out_of_range::out_of_range(std::out_of_range const&)+43277
    0x19a678 std::bad_cast::bad_cast(std::bad_cast const&)+344142
    0x19a6f7 std::bad_cast::bad_cast(std::bad_cast const&)+344269
    0x19a755 std::bad_cast::bad_cast(std::bad_cast const&)+344363
    0x19a779 std::bad_cast::bad_cast(std::bad_cast const&)+344399
    0xe2222 std::out_of_range::out_of_range(std::out_of_range const&)+85320
    0xd8338 std::out_of_range::out_of_range(std::out_of_range const&)+44638
    0xde5dd std::out_of_range::out_of_range(std::out_of_range const&)+69891
    0xde5f1 std::out_of_range::out_of_range(std::out_of_range const&)+69911
    0xde61d std::out_of_range::out_of_range(std::out_of_range const&)+69955
    0xe02ba std::out_of_range::out_of_range(std::out_of_range const&)+77280
    0x1523f7 std::bad_cast::bad_cast(std::bad_cast const&)+48589
    0x152536 std::bad_cast::bad_cast(std::bad_cast const&)+48908
    0x13eb07 std::out_of_range::out_of_range(std::out_of_range const&)+464429
    0x15b711 std::bad_cast::bad_cast(std::bad_cast const&)+86247
    0x13f303 std::bad_cast::bad_cast()+765
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 6/13 (ID: 00003203 Stack: 00000000 + 0)
    0x13f988 std::bad_cast::bad_cast()+2434
    0x152441 std::bad_cast::bad_cast(std::bad_cast const&)+48663
    0x152536 std::bad_cast::bad_cast(std::bad_cast const&)+48908
    0x1525e6 std::bad_cast::bad_cast(std::bad_cast const&)+49084
    0x13f303 std::bad_cast::bad_cast()+765
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 7/13 (ID: 00003303 Stack: 00000000 + 0)
    0x5562
    0x70f3d
    0x57a82
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 8/13 (ID: 00005007 Stack: 00000000 + 0)
    0x917409 WTF::ThreadCondition::timedWait(WTF::Mutex&, double)+81
    0x93f050 WebCore::LocalStorageThread::threadEntryPoint()+74
    0x93f04f WebCore::LocalStorageThread::threadEntryPointCallback(void*)+17
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 9/13 (ID: 0000920b Stack: 00000000 + 0)
    0x95a6a6 _thread_start+34

    Thread 10/13 (ID: 0000a903 Stack: 00000000 + 0)
    0x9b1e4d ___CFRunLoopRun+1428
    0x9b1e44 _CFRunLoopRunSpecific+332
    0x9b1e43 _CFRunLoopRunInMode+120
    0x98b520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:]+378
    0x98b45e -[NSThread main]+45
    0x98b45e ___NSThread__main__+1582
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 11/13 (ID: 00009307 Stack: 00000000 + 0)
    0xc2833
    0x2f42c
    0x2fa23
    0x2fca6
    0x29c19
    0x57a82
    0x95a66e __pthread_start+335
    0x95a6a6 _thread_start+34

    Thread 12/13 (ID: 0000859b Stack: 00000000 + 0)

    Thread 13/13 (ID: 000027a3 Stack: 00000000 + 0)

    ----------------------------------------
    Loaded Modules
    ----------------------------------------

    DBG-MODULE<0x478200 00003000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib" "" 0 {17698e23-65f8-30af-9c057e6172e52656} 0 0>
    DBG-MODULE<0x901440 00002000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib" "" 0 {6c364e11-b9b3-351a-b297db06fbaaffd1} 0 0>
    DBG-MODULE<0x94d170 00006000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib" "" 0 {179e77ce-c72c-3b5f-8f1e3901517c24bb} 0 0>
    DBG-MODULE<0x958f20 0003d000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib" "" 0 {05b36dc4-6b90-33e6-ae6a10caa1b70606} 0 0>
    DBG-MODULE<0x961d10 0004a000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib" "" 0 {aea2ad9a-eedd-39b8-9b284c7c1bacb594} 0 0>
    DBG-MODULE<0x971b70 0000f000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL" "" 0 {5ef9685c-f8b2-3b22-b2918012761e9ac8} 0 0>
    DBG-MODULE<0x98e3b0 0000e000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib" "" 0 {30e6ded6-0213-3a3b-b2b3310e33301ccb} 0 0>
    DBG-MODULE<0x9bbbd0 00004000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib" "" 0 {2d135537-f9a6-33b1-9b016ece7e929c00} 0 0>

    ----------------------------------------
    Memory Dump
    ----------------------------------------

    Code: 16 bytes starting at (EIP = 001188E1)

    001188E1: 8B 43 08 8B 10 89 7C 24 04 89 04 24 FF 52 5C EB .C....|$...$.R\.

    Stack: 1024 bytes starting at (ESP = B038C9E0)

    B038C9E0: 10 CA 38 B0 14 CA 38 B0 FE C9 38 B0 A1 89 19 00 ..8...8...8.....
    B038C9F0: 84 CA 38 B0 9F CA 38 B0 00 1C 3D 02 40 26 80 0A [email protected]&..
    B038CA00: 60 5E 7F 07 58 CA 38 B0 B8 CA 38 B0 20 F7 18 00 `^..X.8...8. ...
    B038CA10: 09 00 00 01 0F 66 00 00 54 CA 38 B0 58 CA 38 B0 .....f..T.8.X.8.
    B038CA20: 98 CA 38 B0 00 10 4B 00 C8 CA 38 B0 38 C2 87 01 ..8...K...8.8...
    B038CA30: 0F 66 00 00 10 C2 87 01 54 CA 38 B0 84 CA 38 B0 .f......T.8...8.
    B038CA40: 68 CA 38 B0 43 6B 00 00 78 CA 38 B0 A4 79 00 00 h.8.Ck..x.8..y..
    B038CA50: 6C CA 38 B0 68 CA 38 B0 00 00 00 00 60 5E 7F 07 l.8.h.8.....`^..
    B038CA60: 60 5E 7F 07 A0 3D 72 07 02 00 00 00 68 EC 31 00 `^...=r.....h.1.
    B038CA70: A4 F6 CA A0 14 00 00 00 00 1C 3D 02 C0 66 83 01 ..........=..f..
    B038CA80: 0F 66 00 00 30 D2 56 0A 70 D2 56 0A 70 D2 56 0A .f..0.V.p.V.p.V.
    B038CA90: 00 1C 3D 02 C0 66 83 01 00 00 00 00 98 9D C2 00 ..=..f..........
    B038CAA0: 02 00 00 00 00 10 4B 00 38 4A A0 AC 00 1C 3D 02 ......K.8J....=.
    B038CAB0: 0F 66 00 00 00 00 00 00 E8 CA 38 B0 1E F9 18 00 .f........8.....
    B038CAC0: 00 1C 3D 02 0F 66 00 00 D8 CA 38 B0 6B 56 A8 95 ..=..f....8.kV..
    B038CAD0: 00 00 00 00 40 E1 64 09 08 CB 38 B0 60 14 32 00 [email protected]`.2.
    B038CAE0: B8 D5 18 00 D0 CB 38 B0 28 CB 38 B0 C8 6C 19 00 ......8.(.8..l..
    B038CAF0: 00 1C 3D 02 0F 66 00 00 00 00 00 00 18 CB 38 B0 ..=..f........8.
    B038CB00: 1C CB 38 B0 FC 8F D2 AC 28 CB 38 B0 82 C8 AB 95 ..8.....(.8.....
    B038CB10: 00 10 4B 00 14 00 00 00 0F 66 00 00 00 00 00 00 ..K......f......
    B038CB20: 00 10 4B 00 AE 43 E5 92 68 CB 38 B0 B9 78 19 00 ..K..C..h.8..x..
    B038CB30: A8 B1 8D 0A A0 E1 64 09 A0 B1 8D 0A 5C CB 38 B0 ......d.....\.8.
    B038CB40: 00 00 00 00 40 E1 64 09 78 CB 38 B0 74 8D 1A 00 [email protected]
    B038CB50: A8 B1 8D 0A 48 E1 64 09 00 00 00 00 94 CB 38 B0 ....H.d.......8.
    B038CB60: 00 00 00 00 AE 43 E5 92 88 CB 38 B0 D6 78 19 00 .....C....8..x..
    B038CB70: A0 B1 8D 0A 94 CB 38 B0 B8 CB 38 B0 DE D5 18 00 ......8...8.....
    B038CB80: 00 1C 3D 02 D4 CB 38 B0 B8 CB 38 B0 E7 7D 0D 00 ..=...8...8..}..
    B038CB90: D4 CB 38 B0 00 00 00 00 B8 CB 38 B0 28 45 3E 08 ..8.......8.(E>.
    B038CBA0: 30 CC 38 B0 D4 CB 38 B0 00 00 00 00 00 1C 3D 02 0.8...8.......=.
    B038CBB0: 00 1C 3D 02 B8 D5 18 00 F8 CB 38 B0 78 A6 19 00 ..=.......8.x...
    B038CBC0: D0 CB 38 B0 00 00 00 00 28 45 3E 08 D0 CB 38 B0 ..8.....(E>...8.
    B038CBD0: 60 14 32 00 A0 B1 8D 0A F8 CB 38 B0 F0 74 0D 00 `.2.......8..t..
    B038CBE0: D4 D5 ED 0A 30 CC 38 B0 00 00 00 00 88 CC 38 B0 ....0.8.......8.
    B038CBF0: C8 D5 ED 0A 2C CC 38 B0 58 CC 38 B0 F7 A6 19 00 ....,.8.X.8.....
    B038CC00: C0 D5 ED 0A C8 D5 ED 0A 00 00 00 00 3C CC 38 B0 ............<.8.
    B038CC10: 28 45 3E 08 2C CC 38 B0 34 CC 38 B0 6B 56 A8 95 (E>.,.8.4.8.kV..
    B038CC20: 00 00 00 00 01 24 89 CC 0F 66 00 00 60 14 32 00 .....$...f..`.2.
    B038CC30: 40 E1 64 09 00 1C 3D 02 C0 66 83 01 00 00 00 00 @.d...=..f......
    B038CC40: 00 00 00 00 00 FC 3B 02 78 CC 38 B0 20 45 3E 08 ......;.x.8. E>.
    B038CC50: 38 14 32 00 C8 CD 38 B0 98 CC 38 B0 55 A7 19 00 8.2...8...8.U...
    B038CC60: C8 D5 ED 0A 88 00 00 00 C0 D5 ED 0A 88 CC 38 B0 ..............8.
    B038CC70: 00 00 00 00 AE 43 E5 92 98 CC 38 B0 09 44 E5 92 .....C....8..D..
    B038CC80: 10 00 00 00 00 1C 3D 02 C4 CC 38 B0 28 45 3E 08 ......=...8.(E>.
    B038CC90: 90 B5 FE 09 90 B5 FE 09 B8 CC 38 B0 79 A7 19 00 ..........8.y...
    B038CCA0: C0 D5 ED 0A C4 CC 38 B0 28 45 3E 08 1A 59 12 00 ......8.(E>..Y..
    B038CCB0: 00 B4 3C 01 74 CD 38 B0 E8 CC 38 B0 22 22 0E 00 ..<.t.8...8.""..
    B038CCC0: 64 45 3E 08 00 00 00 00 28 45 3E 08 A7 26 0E 00 dE>.....(E>..&..
    B038CCD0: 08 CD 38 B0 90 B5 FE 09 90 B5 FE 09 D4 10 00 00 ..8.............
    B038CCE0: 20 45 3E 08 90 B5 FE 09 28 CD 38 B0 38 83 0D 00 E>.....(.8.8...
    B038CCF0: 60 45 3E 08 00 00 00 00 28 45 3E 08 00 45 4B 00 `E>.....(E>..EK.
    B038CD00: 02 00 00 00 00 0A 00 00 90 B5 FE 09 80 2E 8A 0A ................
    B038CD10: 00 00 A0 0A 38 4A A0 AC 02 00 00 00 DF CD 38 B0 ....8J........8.
    B038CD20: D4 CD 38 B0 C8 CD 38 B0 68 CD 38 B0 DD E5 0D 00 ..8...8.h.8.....
    B038CD30: 90 B5 FE 09 5F 0F A7 0A 90 CD 38 B0 5F CD 38 B0 ...._.....8._.8.
    B038CD40: 00 00 00 00 00 11 75 E1 03 14 75 E1 00 01 00 00 ......u...u.....
    B038CD50: AF BC AB 95 20 00 00 00 20 00 00 00 D4 CD 38 B0 .... ... .....8.
    B038CD60: C8 CD 38 B0 C8 CD 38 B0 88 CD 38 B0 F1 E5 0D 00 ..8...8...8.....
    B038CD70: 90 CD 38 B0 60 20 00 00 4C F1 82 01 00 F1 82 01 ..8.` ..L.......
    B038CD80: C8 CD 38 B0 D4 CD 38 B0 A8 CD 38 B0 1D E6 0D 00 ..8...8...8.....
    B038CD90: 00 83 0D 00 90 B5 FE 09 D4 CD 38 B0 00 00 00 00 ..........8.....
    B038CDA0: C8 CD 38 B0 30 0F A7 0A F8 CD 38 B0 BA 02 0E 00 ..8.0.....8.....
    B038CDB0: D4 CD 38 B0 D4 CD 38 B0 48 F1 82 01 03 14 75 E1 ..8...8.H.....u.
    B038CDC0: 60 20 00 00 00 14 75 E1 D4 CD 38 B0 00 00 00 00 ` ....u...8.....
    B038CDD0: 00 00 00 00 00 83 0D 00 90 B5 FE 09 27 06 16 00 ............'...

    ------------------------------------------------------------------------------</code>
  • Are you attempting to open the D3 set-up or the Downloader? If there is no .part in the file folder, then it's fully downloaded.

    What is the full error message you get when you open the D3 setup? Can you also post your system specs?
    Obtaining System Information
      1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

      2. Copy the information from the following sections:
    • Hardware (remove the Serial Number line)
    • Graphics/Displays
    • Software (remove the Computer Name and User Name lines)

    ________________________________________________
    Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

    I'm not big on boasting, but you might have to take a victory lap.
  • I've seen this happen for when your OS is set to a different language that is not support for the game (i.e. french Mac OS set-up, but using english client).

    Other than that, I've seen this happen for when you have filevault, filevault 2 and/or using a case-sensitive HDD format.

    Do you have any of these options enabled?
    ________________________________________________
    Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

    I'm not big on boasting, but you might have to take a victory lap.