Request for info - Win XP / Nvidia users only

  • If you use Windows XP and an Nvidia video card and are getting the warning message that the card isn't supported when starting the game, we'd like to collect some information from you.

    We need your dxdiag info and a log file.

    To generate the dxdiag info,

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file.

    The log file we need is located here: C:\ProgramData\\Client\Blizzard Launcher.812\Logs and is called "Blizzard Launcher.log"

    This file can grow to be pretty large so it would help for you to either delete or rename it first, then run the game, get the warning, hit escape and enter the game, then exit. The log file will now just contain info from the most recent session.

    Send both files to [email protected] attn: Omrakos

    Our developers appreciate the assistance.

    Support Information Administrator
    I'm available in this forum Tue-Sat 11am-3pm, 4pm-8pm (Pacific)