Diablo 3 crashing without explanation

  • Hi everyone!

    I'm experiencing a annoying issue after the last update ( The game closes without explanation or error codes, while i'm playing... And its completely random... sometimes it closes after 40 min playing, sometimes it closes after 5 minutes...
    A friend of mine is experiencing this trouble to.
    I'm using a razer synapse keyboard, but even when i turn off the synapse app, the trouble persists.
    PS: I play diablo 3 since the beginning of the game and never had this before.

    My rig:
    Core i7 7700
    16gb ram

    Any help will be appreciated!
  • antenorhs,

    Could you check to see if you have a program by Razer called Chroma SDK and if you do, try uninstalling it?

    If not, please post your DxDiag info along with your D3Debug.txt file.

    To generate DxDiag info:

    Press Windows Key + R.
    Type DxDiag and press Enter.
    In the DxDiag window, at the bottom, click Save All Information.
    Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)
    Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.

    Your D3Debug.txt file for 64 bit game clients is in your Diablo III\x64 folder.
  • Darkmist2,

    Could you please run through the steps in the following three support articles in order and see if it takes care of it for you? Some of the steps in a preceding article may overlap with the steps in the next article so feel free to skip them if they've already been done.

    Deleting Battle.net Files - https://us.battle.net/support/en/article/34719

    Deleting the Battle.net Cache Folder - https://us.battle.net/support/en/article/34721

    Uninstalling the Blizzard Battle.net Desktop App - https://us.battle.net/support/en/article/30304