[2/26] Public Game Matchmaking Issues [Resolved]

  • Updated 3/8 @12:48 PM PT

    Hey all,

    We have deployed another hotfix that we believe has resolved this issue. We're still actively monitoring for any sign that this issue is ongoing, so we'll continue to leave this thread open for any additional reports.

    We appreciate your patience while we worked to resolve this complex issue!

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    Updated 2/28 @ 4:49 PM pt

    Hey all!

    As some of you have already seen, this hotfix just went live! We're going to leave this thread open for a day or two just in case any additional reports pop up.

    If you do experience this issue again, please let us know ASAP by posting in this thread! We appreciate your patience and we hope you enjoy your ongoing adventures in Season 13.

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    Hey all,

    We are aware of an issue where games open to a public are not filling beyond two players. While we have no immediate update at the moment, we are working hard to investigate the cause and will provide updates as they become available in this thread.

    In the meantime, we highly recommend utilizing clans, communities, or your own friends list to help fill in games. While this is, by no means, a permanent solution, the beginning of a season is a very active time in the community and a great opportunity to meet and make new friends!

    In addition, we ask that you avoid creating additional threads on this topic; I’ve left this thread open for any needed detail reports or for players to help find groups among each other.

    We appreciate your patience and understanding while we work toward a resolution!
  • Hey all, quick update.

    This has been a pretty complex issue, but we are nearing a resolution. We have a fix that is currently undergoing testing and we're hoping to deploy it later today.

    Thank you so much for your patience in the meantime!
  • Hey all!

    As some of you have already seen, this hotfix just went live! We're going to leave this thread open for a day or two just in case any additional reports pop up.

    If you do experience this issue again, please let us know ASAP by posting in this thread! We appreciate your patience and we hope you enjoy your ongoing adventures in Season 13.
  • Hey everyone, thanks for the additional reports. We'll be looking into these further - appreciate your patience in the meantime!
  • Hey all, quick update.

    Unfortunately, this issue has proved much more complex than we had anticipated. We’re working with additional teams to help speed this along, and it is our highest priority to resolve as soon as possible.

    As always, we’ll keep you posted as things progress. Thank you for your understanding and patience while we work towards a resolution.
  • Hey all,

    We have deployed another hotfix that we believe has resolved this issue. We're still actively monitoring for any sign that this issue is ongoing, so we'll continue to leave this thread open for any additional reports.

    We appreciate your patience while we worked to resolve this complex issue!