32bit version crashes,64 bit works

  • Hello Blizzard support

    I have radeon 580x im on the current version.

    I try to run diablo 4 in 32bit just to see if it works and it crashes on start.
  • Is there a reason for wanting to use the 32 bit client? While we may sometimes recommend it as a troubleshooting steps to narrow things down, it is preferred to use the 64 bit client. Are ya'll seeing any error messages when launching the game?
  • Hey, LacquerLiver!

    It looks like you are having a completely different issue. Your crash is being caused by OSBASE iDisplay Software. I would recommend disabling this, or modifying the settings to see if the crashes stop.
  • Hey Orazz,

    We are seeing issues with Adrenalin drivers and Diablo III, using Crimson drivers may work! Try following these steps to rollback the drivers.
      1. Download any Crimson Drivers (latest: 17.11.4) and Display Driver Uninstaller from The Wagnard Mobile Forum (Click “Official Download Here” near the bottom of Wagnard's first post. It will automatically download)
      2. Run the Display Driver Uninstaller file you downloaded and extract it to your desktop
      3. On your desktop, click Display Driver Uninstaller and run it. You may get better results if you run this in Safe Mode.
      4. Click Clean and Restart
      5. After restart, install any Crimson driver we downloaded earlier.

    Unfortunately, these drivers resolve Overwatch "Rendering Device Lost" error as well, if this is a concern, please follow the guide for the 17.7.1 drivers here). Please update us, if this does resolve the crash issue!
  • TheIconRichi

    You still have the 17.12.1 drivers installed. Please follow the steps again install the proper 17.11.4 drivers given in the link.
  • Hey everyone!

    We are looking into the issue and would like to know if you are on Adrenalin drivers, does disabling Relive help?

    Let's try these steps:
      1. In the Blizzard App go to Options > Show in Explorer.
      2. On the Diablo III.exe (It may say Diablo III, file type Application.), right click and Create a Shortcut.
      3. It sound now say Diablo III - Shortcut. On that short cut, right click and go to Properties.
      4. Under the shortcut tab, add -launch after the Target. It should look like this:
      <code>"C:\{User}\Diablo III\Diablo III.exe" -launch</code>
      5. Apply and Okay, then launch from the Shortcut (Diablo III - Shortcut)

    If the following does not help, please let us know. We recommend trying the Crimson drivers using the Display Driver Uninstaller tool and see if that may resolve the issue. Steps available above,
  • Hey, DiscardedSin!

    Please start a new thread with a DXDIAG and we will take a look.

    I will be locking this older thread to avoid confusion.