Unable to initialize D3D

  • Help!

    I just updated my game client to the newest patch a few minutes ago. After updating, I was asked to sign back in but when I try to open the game itself, an error message saying that they can't initialize D3D and was asked to try restarting my computer for a possibility that it would get fixed. I wasn't. Now I can't play.

  • For those having issues, are you all on the Windows Fall Creator Update? If so, try changing the display resolution before launching the game.
      1) Right click the desktop and go to Display Settings
      2) Go to Advanced Display Settings
      3) Change the Resolution dropdown and hit Apply followed by Keep Changes

    If the game launches, we can try reverting the change and see if the fix carries over.