2017 15 MacBook Pro D3 quits on launch

  • Hey peeps,

    Just reinstalled Diablo 3 through the battle-net app and the game finished downloading all the files and when I click play the diablo 3 splash screen comes up then quits and the game never launches.

    MacBook Pro 15 2017
    2.9GHz i7
    AMD Radeon Pro 560 GPU
  • Hey FornaTRON,

    Let's see what we can do to get Diablo III running on your computer again. To be on the safe side there are some Blizzard App and Diablo III files that are not deleted during a normal uninstall. Delete these files, just in case they are damages. Also make sure macOS is up to date. Then if Diablo III is still not loading up properly, please post the Diablo III Error Logs. Paste the Diablo III Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.

    • Delete these Blizzard App files. You will need to have any of the games and the Blizzard App closed
      1) Use Activity Monitor to quit all Agent, Battle.net, and game processes. http://support.apple.com/kb/PH5147
      2) Using Finder, click the Go menu and select Computer.
      3) Navigate to the /Users/Shared
      4) Delete the Battle.net and Blizzard folder.
      5) Launch and login to the Blizzard App. There may be a little bit of a delay as new versions of the files are installed.
      Note: If the Blizzard App does not show the games installed click on the Locate next to the Play button. Then navigate to were the game is installed.

    • Delete the Diablo III setting folder
      1) Open the Finder
      2) Click on Go menu and select Go to folder
      3) Type: ~/Library/Application Support/Blizzard/
      4) Then press Go
      5 Delete the Diablo III folder

    • To be on the safe side make sure macOS is up to date.