there was an error loading hero (code 395002]
# 1 Jul 10, 2015
# 2 Jul 10, 2015Jacob,
1. Does this only happen in one region, or all regions?
2. Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps.
Check out this support article for steps on how to do that:
Deleting the Battle.net Cache Folder (PC)
Once that is done, test out the game and let me know what happens.
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
Got some feedback?