(RoS) Game crashes all the time

  • I have received beta 3 days ago, but I am unable to play it at all. It crashes at a random time, no matter wether I am doing a rift or bounties, unable to play the game more than ~15-20 minutes (mostly happens when entering a new area). Tried everything I could find there on the web. Reinstalled/installed the game, tried to repair it, nothing is helping. Tried compatibility mode, checked proxy settings (in case it could be due to them) OS is up-to-dated with all the drivers updated as well, besides I even formated my PC and reinstalled Windows 7 before I installed RoS.

    Forgot to mention it gives me an error message "The application encountered and unexpected error" with a code 7E1FC615-C0A4-4488-B81A-423ECD11D077

    the game runs smooth at a 60 FPS rate with vsync turned on, no issues with the performance at all. The game runs even better than Vanilla D3. But unforunately it crashes as hell.... =( And I haven't found anyone else with this problem, according to streams on twitch tv everyone is enjoying beta without a single crash. Hoping for some help here...

    these are the error reports (D3Debug.txt) I have received in the last hour.


    my name is in russian, so just call me Alex.
  • Alex,

    I probably won't be able to do much with this unfortunately as the game is still in the beta stage and not released yet. Your crash report has been logged and it's the only one I see so far with this issue which usually indicates a problem on the client side and not the game itself.

    For now, can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
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