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Update 9/27: Although there are still reports of excessive delays for some auctions, we've received many reports from those affected that these auctions in question are either finally going through, or returning the funds/gold/items. I will continue to update the thread as needed, but do ask that those intending to use the Auction House in the meantime remain aware of these issues noted below. Thank you!

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Update 9/26 4:20PM PDT: The gold and real-money Auction Houses are again online. To everyone affected by these outages and delays: thank you for your patience! For more information about transactions which may yet still be currently be delayed, please check the previous updates.

Hey Edan, thanks!

Indeed- I totally understand the frustration. Basically, as I understand it - there's two different things going on here: 1) we have auctions that failed (like both of yours have done, confirmed), but still show up on the player side as 'completed' and 2) auctions that are still taking longer, but on our side have a specific code saying something to the affect of 'under review' - auctions will typically have that message for as long as it takes for us to confirm the payment status and make sure all is well between buyer, seller, and appropriate payment systems. However - when that message is displayed for a prolonged period of time (we're talking over 5 days), this generally means that the auction is not going to process. When we have failed auctions like this, these are the ones that usually take about 10 days for our system to just give up on the transaction, and then items/gold/money are sent back, released via the financial institution, etc.

Bottom line is - we don't want you to wait, and as players have seen today, the AH has been getting more than a little punchy. I advise players to be aware that we may yet see further delays before this is through.


Hey Dasbean, I'll be happy to check back into the specific issue, but please be aware that because I am not at liberty to check each individual auction through the forums, it may take me some time to get back to you. Additionally, I ask that you refrain from making other threads regarding the AH at this time as we are aware of the aforementioned issues in this thread and are currently addressing those. Thanks for your patience and understanding.

Edit: I see you have an open ticket regarding the issue- we will be responding momentarily.

@Dasbean we're going to do our best to help you get this resolved. Being that this original delay issue has caught us a bit by the wayside, I think that our response was likely compounded by that. Really, all I can say for now is to express my thanks for your patience - I have a approached a supervisor on your behalf as your situation is a spin on what I am directly dealing with. I will also stay apprised of your particular issue, although I am not in a position to rectify the issue directly.

@Leon - please see my above response - normally, I would have you put in a ticket, but being that the queues are as long as they are, you'll find the answer out one way or the other before we could likely respond. My best guess is that you fit into category 2 - please see above. If after some time passes you wish to post the transaction ID #'s I'll gladly to my best to let you know what I see.

@ Wubonk: That transaction ID# 1749702906 appears to be Category 1 (as I'm calling it) - showing up failed on our side, and if it looks like it's completed on your end was affected by the script we ran yesterday which helps the financial institutions involved to release the funds that were likely held. This is where it gets murky for me, and I apologize that I don't have more specific information - but as I understand it, Blizzard did not hold the funds for these specific purchases, but the funds were likely being held by the financial institutions that our system was in contact with.

Hopefully that makes sense. TLDR: (for those that were attempting to purchase items with real currency) If you don't have the money back, you'll be getting it- keep watch on your financial statement in the meantime.

@ Edan - The immediate reports I'm getting are that the AH is working much smoother now. Please take that with a grain of salt. I don't want to be unclear, but I can't predict the future. The AH has seen a lot of turbulence this week, and although we've brought the systems back online we may yet be still having to deal with further issues regarding these delays. I will do my best to keep my eyes and ears open in the meanwhile.

Glad to see the good news. I'll be back after awhile to help clear up a few of these other transactions. Thanks again for hanging in there!

@ Maijuana & KittyMilk, please submit tickets with the inquiries regarding those auctions - I was unable to locate them, when you make the tickets please be sure to do so through the account(s) from which the auctions originated. Thanks!

General message: If anyone else is experiencing a delay in your own auctions that occurred from around the 17th through the 25th, please go through the thread to see if the information provided here applied to you. As much as I wish that I could remain on standby to provide checkups on all the auctions, I will be unable to do so expediently through this channel. If you find that even after waiting a full ten days that your auction is not resolved, you are welcome to reach directly out to us via the support portal.

Please be aware that due in part to the Auction House issue, our queues are experiencing their own delays, so it may take us some time to get back to you. I will continue to keep my eyes on the thread and will offer any updates should further info need to be posted.

I hope you all have an excellent weekend and that the loot gods smile favorably upon your Avatar!

We’re definitely aware that some players crave to stay in the fray as much as possible, and that for them, cut-scenes and cinematics can sometimes take away from the flow of battle. To that end, we’re currently exploring some possibilities that we hope might better satisfy both the players that want to experience the full story of Diablo III as well as those players that would prefer to have as few interruptions in their demon slaying as possible.