Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.
I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.
They did ban me for no reason... This email correspondence proves it.
12/5:
"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.
Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."
Also on 12/5... 6 hours later:
"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.
Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.
We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."
Just wanted to say thank you to all who gave their advice and tried to help. To all of you who accused me of botting/hacking/exploiting, go fuck yourself.
Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.
Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.
We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding.
This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuckc8 has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.
"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-
You are right, I never bothered reading the legal shit, because I usually don't care. But I'm pretty sure there could still be a case based on a principal of a fair-trade, because law is above agreements.
Anyway threat is always a good weapon, if let's say you have the power to cast shadow on the companie's name, they would be more then willing to rather open your account then go through the shit.
But anyway, this isn't about legal cause, this is more about Blizzard having a sense of fairness. But believe me, you have the power to convince a considerable amount of people that this is bullshit from the companies part and Blizzard certainly doesn't want to that to happen.
You kidding me? Look at all the flak they get already about botting, crap content, recycled content, etc, etc, etc, etc, etc in all their games do you think someone complaining about their account got banned is going to do anymore damage? Get real. My suggestion to the person who got banned would be to run AV/Malware if their truly genuine about not having 3rd party stuff. Also take into consideration macros from keyboards/mice have also been picked up to be 3rd party software before (something blizzard DOES take into account sometimes). However threatening legal action is a waste of your time and theirs.
I have a logitech G15 keyboard, and a logitech G700 mouse... could that be the problem?
"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-
You are right, I never bothered reading the legal shit, because I usually don't care. But I'm pretty sure there could still be a case based on a principal of a fair-trade, because law is above agreements.
Anyway threat is always a good weapon, if let's say you have the power to cast shadow on the companie's name, they would be more then willing to rather open your account then go through the shit.
But anyway, this isn't about legal cause, this is more about Blizzard having a sense of fairness. But believe me, you have the power to convince a considerable amount of people that this is bullshit from the companies part and Blizzard certainly doesn't want to that to happen.
Make yourself visible, call them, send e-mails, create a forum post. Complaint to a consumer's protection organisation (dont know how they are called in your region) if they don't listen. You are a paying customer, if you did not break the mutual agreement and they still denied you access to a product you paid for, demand at least an apology.
This could actually be a law-suit, even though a bit comedic, considering how little money is involved here. Even if your computer got infected by virus, it cannot be considered 'using' a program with intention.
Well, good luck to you sir, I want to believe that in your case, the ban was just a mistake. Mistakes happen.
I wish I could post on the forums, but battle.net will not let me post on the forums due to the ban.. I sent an email, and opened a ticket. No reply yet. *fingers crossed*
Unfortunately it cant be a lawsuit due to the fact that we all had to agree to the Terms of Use in order to play in the first place. These terms state:
"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-
you possibly got banned by mistake in a bot banwave, it's not the first time this happens. Blizzard isn't perfect and they have banned several innocent players in the past. I would call anyway and give them a talking-to.
As i said.. calling them would be pointless...
"We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration."
-Blizzard
If you don't call, say good bye to your account.
...even though the e-mail specifically stated multiple times that calling would do absolutely nothing to resolve this matter, as the customer service reps would NOT have access to this information, or even be able to comment on it for that matter????
Have you tried actually logging in on your account? Is it truly gone?
I hope you didn't click any links in that email and submitting your login information, it might be a scam.
It is truly gone. The letter was officially from blizzard. and when i got to battle.net it shows my account status as "banned"
Maybe your PC got infected and you didn't know it. I can't tell you what to do other than try calling them up and explaining. I dunno if that'd work, but its worth a try.
P.S. Bad luck.
Unfortunately i cant.
"We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration."
I received and e-mail from Blizzard about 3 hours ago stating that my account has been closed..
Said e-mail stated:
Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.
I have NEVER used, or attempted to use, third party programs while playing diablo 3. I am not looking for sympathy, I am asking for help as to what I should do, and if it is even possible to get my account back. I hope that I am not wasting my time for something that is impossible. I have submitted a ticket to Blizzard, but from what I have read of this happening to other players, they usually send back a generic e-mail and never disclose what the details of the actual offense are. I am in complete shock, and devestated that this has happened to me.
PLEASE HELP!
Edit: I have an authenticator and am the only user of this account.
0
They did ban me for no reason... This email correspondence proves it.
12/5:
"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.
Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."
Also on 12/5... 6 hours later:
"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.
Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.
We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."
0
0
0
Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.
Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.
We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding.
0
This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuckc8 has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.
0
I have a logitech G15 keyboard, and a logitech G700 mouse... could that be the problem?
0
0
any suggestions on how to do that?
0
I wish I could post on the forums, but battle.net will not let me post on the forums due to the ban.. I sent an email, and opened a ticket. No reply yet. *fingers crossed*
Unfortunately it cant be a lawsuit due to the fact that we all had to agree to the Terms of Use in order to play in the first place. These terms state:
"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-
0
...even though the e-mail specifically stated multiple times that calling would do absolutely nothing to resolve this matter, as the customer service reps would NOT have access to this information, or even be able to comment on it for that matter????
0
None of the above.. No third party pograms related to D3 period. Just plain and simple D3. Never broke any terms of use.
0
As i said.. calling them would be pointless...
"We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration."
-Blizzard
0
It is truly gone. The letter was officially from blizzard. and when i got to battle.net it shows my account status as "banned"
0
P.S. Bad luck.
Unfortunately i cant.
"We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration."
0
Said e-mail stated:
Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.
I have NEVER used, or attempted to use, third party programs while playing diablo 3. I am not looking for sympathy, I am asking for help as to what I should do, and if it is even possible to get my account back. I hope that I am not wasting my time for something that is impossible. I have submitted a ticket to Blizzard, but from what I have read of this happening to other players, they usually send back a generic e-mail and never disclose what the details of the actual offense are. I am in complete shock, and devestated that this has happened to me.
PLEASE HELP!
Edit: I have an authenticator and am the only user of this account.