@undeadmario thank you for your help but i stopped appealing to ban. but maybe someone needs your help also with your tickets 
@baskenater actually i dont know what does these hooks mean just checked with hookshark 0.9 here look this for info https://www.reddit.com/r/heroesofthestorm/comments/3cq5cr/guide_how_to_find_if_you_have_been_flagged/
he tried to expalin something but i dont understand where these hooks come from. also for info here my programs
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I did get banned too years and years ago on diablo 3 vanilla, and I was unbanned after around 4 months with no message why unbanned, they all in support gave me the exact same messages like you got, that maybe someone else played on my account they said and such, and that they reviewed once again and they got strongproof for ban but they wont show the proof either. i can post all those almost 10 support cases ive sent all saying around exactly the same thing, like your photo. let me know if need photo with the supports. so yes i belive blizzard do ban a lot of innocent people therefor.
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hey, this happened to me too in 2013, I had exact same reply to support like you, they seem to automatically respon to our supports with same crap, I was banned for 4 months they said I bot automated program crap, and I did not nor use any kidn of programs, not even auto clicker, most I ever used was frpas for photo when find items owrth something on auction house that's all. I sent 10 support cases, they all said they got good proof I bot but they wont show it to me, but I didn't. so after 4 months I was unbanned without any notice from that permanent ban they kepy saying: "our decision on this account and the action will not be removed under any circumstances". so since I was banned innocent, u are banned innocent, I now belive there are loads of people blizzard ban innocent , I got all those reports as proof but who cares anyway, but me.