DiabloFans

so far consoles I hear got it, don't know why a 2gb console download, as blue post said is side server patch, maybe only on pc is server side and consoles have to download it, anyway been before patched console 1st at this time of day then if It keeps being as usual, it will be for pc soon in few more hours

yep agreed necro RG killer zbarb zmonk and wd dps yep, and pets will get fixed now soon to not die on 24 hits no more, so slightly more powerfull than it is now having all 7 skelettons alive all the time

they said exact message as the 1sst post on top, that they wont unban its permanent crap but they unbanned me 4 months later, why ? probably becasuei m innocent! so I'm still palying since , so I guess this guy will be unbanned too who knows when, like I was

hey, this happened to me too in 2013, I had exact same reply to support like you, they seem to automatically respon to our supports with same crap, I was banned for 4 months they said I bot automated program crap, and I did not nor use any kidn of programs, not even auto clicker, most I ever used was frpas for photo when find items owrth something on auction house that's all. I sent 10 support cases, they all said they got good proof I bot but they wont show it to me, but I didn't. so after 4 months I was unbanned without any notice from that permanent ban they kepy saying: "our decision on this account and the action will not be removed under any circumstances". so since I was banned innocent, u are banned innocent, I now belive there are loads of people blizzard ban innocent , I got all those reports as proof but who cares anyway, but me.

Quote from RMrulz

Quote from zimira

Tbh if they withdrew the ban after 1st appeal I would say it was ok, but he complained against the bann and they answered "we looked into it, you where correctly banned" and it wasn't changed until his 2nd appeal.

Unfortunately it's not the first time I have heard people getting that 1st response only to get it corrected after 2 or more appeals. It seems those 1st line GM's don't have all info so as far as they can see it's a correct suspension or ofc it could be that some GM's are lazy or simply not that good at their job so they reply with " We looked into it and we where correct" and hopes the problem goes away.

I'm not defending this practice at all, but it wouldn't surprise me at all if every ban appeal was denied the first time through, with no investigation unless a 2nd appeal is issued. Many insurance companies have long-established practices of denying each and every claim the first time around, and only investigating and paying out claims if the initial denial is appealed. I had it happen to me once - an insurance claim was denied for shaky reasons, with the decision reversed upon appeal. It's a proven strategy for having to deal with a reduced volume of investigations, because many people can't be bothered to appeal (or in this case, appeal again).

It's not right, but it happens a lot, and it wouldn't surprise me if something similar was happening here.

Quote from shndany

Have you tried calling?

Quote from ctuck

I received and e-mail from Blizzard about 3 hours ago stating that my account has been closed..

Said e-mail stated:

Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.

I have NEVER used, or attempted to use, third party programs while playing diablo 3. I am not looking for sympathy, I am asking for help as to what I should do, and if it is even possible to get my account back. I hope that I am not wasting my time for something that is impossible. I have submitted a ticket to Blizzard, but from what I have read of this happening to other players, they usually send back a generic e-mail and never disclose what the details of the actual offense are. I am in complete shock, and devestated that this has happened to me.

PLEASE HELP!

Edit: I have an authenticator and am the only user of this account.

Quote from shndany

You should send a ticket. I was banned once, because my name was in Corean but my PayPal had my occidental name (I'm a Corean living in Argentina).
I also called, but sending a ticket it's the most effective way of getting a clear answer of Blizzard.