if you meet something newly created with negative critic and don't praise it for something the majority just doesn't enjoy, the developer has to try harder to create something good. when you just Demonmonger over everything blizzard puts out, it just sends a wrong message to the devs.
Ohh no! Someone liked something.. Better go tell them they're wrong and how my opinion is all that matter!!!! Yeah, that is a good idea -.- LUL
but hey, they still don't communicate enough with the community, they can't see what is wrong with the game, they don't care about our opinions about the direction of the game and are mostly clueless. you can see that when you attend a blizzcon for the 20th birthday of a great franchise and get the top 3 new features: anniversary dungeon, necromancer and two new maps. no fan wanted that, the micropaymancer is a fan service and literally used to fan the flames from the community and some dungeon once a year won't help to ever make this game great again.