I never bothered with an authenticator until a few days ago because I use strong passwords and have excellent computer security practices. However a few days ago I logged on to find all my gold gone, so immediately I changed my password (both passwords being unique) and added an authenticator. Two days later the same thing happened.
What peeves me the most about this is not losing my stuff -- I play little enough that I've only lost ~400k worth of gold and items -- but that Blizzard refuses to acknowledge that the issue has nothing to do with personal security, but rather a flaw in the game's network design.
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What peeves me the most about this is not losing my stuff -- I play little enough that I've only lost ~400k worth of gold and items -- but that Blizzard refuses to acknowledge that the issue has nothing to do with personal security, but rather a flaw in the game's network design.