For about seven years, I worked in fraud prevention for an online based company. We dealt with financials, not game accounts, but I feel the general concept is pretty similar. This wasn't a small company, by the way. It was and is a multi billion dollar business with hundreds of millions of account holders. We had an automated system that would restrict accounts when it thought they were participating in fraudulent activity. I worked in the department that reviewed the restricted accounts for potential reinstatement. So, that being established, I feel that I can offer a bit of insight here.
Like I used to tell pissed off people on the phone, "this was done by an automated system, and, as we all know, no automated system is flawless." False positives do happen, no matter how good the automated system is. Occasionally, our system would restrict a massive number of accounts, many of which were false positives. When that happened, we didn't ignore the pattern - quite the opposite. The affected accounts were collected and manually reviewed to determine whether or not they fit the criteria of the alleged fraudulent activity we had suspected in the first place.
Now, I can't say for sure that is how Blizzard operates, but it seems likely. When you appeal a restriction (or in this case a permanent ban that you feel was unfounded), it's probably queued up to a human being who reviews the account's activity. The decision can depend on a lot of things. It can depend on the person reviewing it and their level of training, whether or not there has been a problem recognized with the batch of accounts that were restricted or banned, and, of course, the account's activity. Some people might be willing to give the account owner the benefit of the doubt, and some might not.
Despite all of that, I worked in fraud prevention and talked to liars for long enough to realize that most of the time people are full of it. Even so, I tried to give people the benefit of the doubt when I thought they had either made an honest mistake or were being honest with me.
TL;DR - believe it or not, there's a human element to this work. And sometimes, automated systems screw up. That's what the people are there for.
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If this thread had not been started by Drahque... If Drahque had used better wordings to not come across as immature and jealous... looking at the core of the topic at hands, he does have some valid points as pointed out by many before me. What dfan is doing is giving Quinn's publicity.
The main issue here, in my opinion, is not the topic, but the way by which he did it. Drahque somehow managed to portrayed himself in a very bad light. His contribution and guides to the community is substantial, regardless of whether you like it or not. I personally do not like any of his post because it feels hollow and the formatting hurts my brain, but seeing the amount of upvotes, it is undeniable that there are many people out there who find his guides useful.
But all that is now nil and gone when he did what he did here. He has only himself to blame for his behaviour.
And frankly I do not care whose name is posted on the tab. Even as a casual player I know which poster to go for when looking up certain class (Monk: Quin, DH: Phil, Barb: Chainer etc...) They are all great and any publicity they can get is well deserving in my eyes.