Quote from Mac_an_tSaoir
Quote from superfula
If I were you, I wouldn't be sharing your conversations publicly. The EA support reps were excellent. They told you exactly what you asked them and despite your rude behavior, continued to calmly tell you they couldn't do anything and told you why.
You didn't read the terms and conditions regarding the time zone issue, were a jackass to the support reps who were doing their job, and you actually think you can seek legal action. Wow.... Or better yet, how about you don't wait until the last minute to pre-order.
uhm? I did read it? you obviously missed something, they couldnt even find the stipulation for the time zones, and they work/support this product. He had to AFK for 15 minutes to try and find it, and couldnt, then came back and said ya ur right. Nt tho, stop being an EA flameboyfanboi. This is here for people to see the TRASH service EA gives you.
"Ya you're right, you're 100% correct, but we're not giving you what is yours, that you paid for, that you used our service (origin) for"
its not about being an jackass, it's about being correct, being a consumer, being given the product I payed for using a service, and was denied, its a legal issue, its bad PR, and it's wrong.
I understand your needing to vent after spending time with CS and having your issue unresolved. That does suck that you didn't get into the beta. However, you are coming off as a little immature. You obviously haven't dealt with a lot of customer service departments if you think this is the "worse customer service on the face of the planet". It gets much worse than this, trust me.
Also, bitching at the CS rep and threatening stuff like "PR nightmare" is certainly not going to help the situation. The bottom line is that you got screwed out of the beta due to a technicality with the cutoff time. Shit like that can happen when you trying doing something at the last minute. It sucks. Learn from it and move on, it's not the end of the world.
Oh and before you say anything, I'm not a "flameboyfanboi" or whatever you called the other poster.