I just find it really aggravating every time some business or organization takes that sort of 'next invasive step.' Inch by inch every single aspect of our lives is being invaded by someone or something and used for gathering statistics. I guess it's sort of like all the people who freaked out when the social security system was invented. "OMG everyone is going to have a number!" Yes, we might have a choice, but before there was no choice there to make. That is, you didn't have to opt out of all kinds of legal agreements every time you did anything.
I think all of the things they monitor are completely justified to ensure a safe/pleasant gaming environment for everyone. In-game chat is not the place to be discussing highly private topics, so they're not wrong for monitoring that.
I think the vast majority of it is unjustified.
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I think the vast majority of it is unjustified.