Now, I had actually stopped playing Diablo 3 around mid-November. In fact, it was November 17th. 8:36am was the last time that I logged in and used a character personally.
And, I hadn't even played for over a full month up to that. The last time I played before November 17th at 8:36am was with my Barbarian character on October 12th at 9:09pm.
The email I received stating that I was banned said, as you can clearly see from the picture, that I was banned for "recently having been involved with actions deemed inappropriate". Well, I've established that that's not possible, as I hadn't played for over 2 full months before I got banned. At least, not me personally. This means that I was either hacked and someone was using my account, or, I was banned for something I did between May 15th 2012 (Release date) and November 17th 2013. But, that brings up a couple questions. First, wouldn't I have gotten caught sometime during that nearly 2 year stretch if I HAD used that stuff? Wouldn't I have been flagged and banned much sooner? Also, I've read of several occasions where players mouses and keyboards have somehow triggered their third party detection system. However, all I've ever used is a basic GE Mouse and a stock Gateway Keyboard, as shown here:
Even after being presented with all this, Blizzard still refused to listen to me. In fact, they straight up canceled two of my tickets. No explanation. No interaction. Just BOOM, canceled. I've been getting nothing but the typical, corporate smoke and mirrors technique of, "We've looked into it and it's not going to change." The funny thing is too, they said that "There's isn't enough compelling evidence to prove that there was a compromise." Really? Blizzard emailed ME saying that my account was compromised! Lol!
The most disappointing thing about all this is the pure disregard for basic human interaction during the process. I honestly feel like a race horse whose no longer worth anything, so they're just tossing me out the barn and putting me down. Blizzard's customer "service" is so disgraceful. And, the other disappointing thing is that I've been a loyal customer of theirs since the late 90s. It's a shame that all has to be thrown at the window because of poor customer relations.
To anyone going through this process, you're not alone. Here's another account of someone who went through the same thing I am, and I'm sure many others have. Blizzard eventually admitted they made a mistake, even after telling the guy many times that, "Your account has been reviewed and won't be changed."
"However, since the Ban-blitz, several ppl have reported that they lost their accounts after being falsely accused. Most replies in these threads ridiculed those individuals branding them as Liars. This goes to show that Blizz have indeed wrongly banned numerous personnel, but have as yet failed to respond accordingly with their so-called 'transparent policy' acknowledging their mistake."
So, there's proof that this has happened to people who have done nothing wrong.
Sorry for the rant. Thanks for listening! (Err, reading...)
*UPDATE*
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
5) Take screenshots of everything: Your email interactions with Blizzard, your character login dates, your Account summaries, everything. Have photographic evidence to present to them in case they try to tell you something contradictory to the truth.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
Considering the extent one's account has to go to even GET actually banned, I'm going to be a Blizzard fanboy and say that I give them the benefit of the doubt; you were doing something wrong.
Secondly, what do you hope will happen here, on these forums? Raise an army of people by your side and march down to Blizz HQ?
Thirdly, I'm pretty sure you just halfway admitted to using either a bot or a third party system; "First, wouldn't I have gotten caught sometime during that long period of 1 year and 7 months, even IF I had been using that stuff?" So.... you're mad that awhile ago you were using illegal software of some sort, and they just now got to banning you?
Also, lol @ "I had read somewhere that player's mouse and keyboards 'somehow' trigger their third party detection system.
And finally, you were given an email warning before the banning. Probably should have checked up on dat.
I had this issue.It just mean somebody hacked your account. All you simply have to do is call them or take a picture of your id and send it to them. I forget what the exact web page is but there is page that you can upload your id to them on there. I had this same issue for well over 2 weeks until i just called them and within seconds it was fixed.
I take back what i said cause i didn't read everything you said. You have a completely different issue than what i had. The very fact that your automatically mentioning and showing your keyboard and mouse is odd to me. Seems to me like you were involved in boting or you gave your information to a program or website in the hopes of cheating. If not accounts do get hacked and if you add a ton of people they will hack you keep that in mind.Check up on your account regularly. When that happens it's impossible for them to tell if it was you that was cheating or the person who has your account so next time take better care of your account.
If your account is compromised and used for botting, it will get banned. This is a good thing.
Normally you can get it unbanned pretty quickly. The fact that you didn't suggests that either (a) there was considerable evidence that it was not, in fact, compromised or (b) you gave their CS people the attitude you display in this thread and left them with no particular desire to be helpful towards you.
1) I wasn't doing anything wrong. I've already stated that. And, I think I've shown enough evidence to prove what's happened.
2) No. What?
3) I'm pretty sure you're just making a random guess. What I was saying was that, even if I HAD used those things, obviously in a hypothetical, wouldn't I have been banned sooner than nearly two years later?
4) When this happened, I went digging online to see what "Third Party Software" meant. I'd seen accounts of other people who went through a similar experience because their mice/keyboard did something that tagged Blizzard's system in some way. I didn't say it was 100% conclusive. I have no idea. I was simply saying I'd heard of that.
5) As I said before, again, I wasn't playing the game or using that email account from November - January. I only noticed it when I logged in to check it. Could you say that's my fault? Sure. But, it still doesn't change that my account was compromised and subsequently banned.
Again, just look at the link of the example I provided of the guy who was in literally the exact same situation as me and who got unbanned a month later. They told him all the same corporate rhetoric of "We've reviewed it multiple times and it won't be changed" and "sufficient evidence". If that was the case, why did it get overturned?
"So you get an email that someone changed the password of your battle.net account and you did what? I suspect you did nothing because the next day you get an email that someone from somewhere else is using your account which is strange for Blizzard and you do what again? And again I think you did nothing and your account got banned.
Why didn't you try after the first email to get your account back and secure it? You either didn't care (then you shouldn't care that it's banned now) or you knew that someone else has your login and will use the account to do things like paid service for paragon leveling or gold farming which is enough for you to get banned."
Or, it's because, as I already mentioned, that I had stopped playing from essentially September - January, wasn't checking the account, and wasn't checking my emails on that account (I was no longer using it for anything, besides Diablo). Had I known what was going on, I would have checked it and dealt with it immediately, obviously.
"In addition stated in the email you got banned for exploiting the game mechanics"
The multiple reps I've spoken to have all told me the same thing: "Third Party Software". I have no clue whatsoever what that means. My guess is that the "game mechanics" excuse is in relation to the non-existent TPS excuse. However, that's only a guess, as Blizzard won't tell me.
Looks like you gave someone [ third party online site ]access to your account to gain [fasttrack] items and got caught out, what a shame goodbye!
Or, Blizzard fucked up and wrongfully banned me, like they did to the guy in the example I linked (Which I'm guessing you didn't read) and like they've done to many others. It's not like this is a unique case or something.
The very fact that your automatically mentioning and showing your keyboard and mouse is odd to me.
Lol, why? I don't understand that line of thinking. That's the "He must be guilty because he's trying to defend himself!" mentality. That's like saying any person who's ever tried to provide evidence in court defending themselves must be guilty. "He has to be! Look! He's trying to show he didn't do anything wrong! That MUST mean he's guilty!"
It didn't occur to you that, just maybe, I thought posting a picture of my keyboard and my mouse would potentially clear up any mice/keyboard issues that COULD have tagged the system (If that's possible)?
The fact that you didn't suggests that either (a) there was considerable evidence that it was not, in fact, compromised or (b) you gave their CS people the attitude you display in this thread and left them with no particular desire to be helpful towards you.
Or, it suggests:
A: Blizzard's detection system can randomly snag the wrong people, someone can make a mistake, or something can be missed/overlooked. Again, I provided an example of someone who this happened to. They gave him all the same rhetoric. "We've reviewed it multiple times and aren't changing it." and "We've got sufficient evidence". Yet, what happened? They unbanned him a month later.
Blizzard emailed ME and told me my account was compromised lol. Did you even look at the picture and read the email?
B: I don't really see what attitude you're talking about. Anyways, even if I did, that doesn't matter. Companies have to deal with the wrath of their consumers whether they like it or not, especially when they've wronged a customer. That's part of being a business. Seems all the stories I've read and seen about Blizzard's shitty costumer service is totally justified.
Can you edit your thread title to something slightly smaller? Like "Got Banned for No Reason" or something along those lines? I don't mean to censor or anything, and you can add any information you deem important (like your opinion on their customer service) to the actual post, but extremely long thread titles are kinda pointless.
On the actual subject matter, it's kinda hard to take sides here. A friend has actually used map hacks on Starcraft 2 for the longest time, first he got a 7-day ban, and then a full account ban. You can't really say you've presented "proof" because there's absolutely no way for you to prove us that you weren't involved with any sort of third party website leveling or something like that (not saying you did use those, just saying you can't prove it beyond reasonable doubt).
So yeah, feel free to rant. But just understand this probably won't go anywhere. You'll see people who think you were cheating, and you will see people who will blindly agree with you (even though there's no evidence from either side).
I did have one at the time, yes. Again, I'm still trying to figure all of this out. I can't think of any reason why this would have happened. I played from release date on May 15th 2012 all the way through November 17th of 2013 without any issues whatsoever. All I ever did was run my Monk through paragon leveling. I've been playing Diablo games since like 1998. Why would I suddenly decide, after 16 years, to start using bots and cheats lol? It's ridiculous.
I'm just adding up what I see. On jan 25th, my account password was changed and not by me. On Jan 26th, my account was notified as compromised. On the same day, 5 minutes later no less, my account was banned. Personally, I think it's pretty black and white what happened.
Otherwise, it would all have to be one giant coincidence that my account simply happened to get banned right after my account simply happened to be compromised right after my account simple happened to have the password changed.
If my account had not been compromised, then why would Blizzard email me stating that it was?
Can you edit your thread title to something slightly smaller? Like "Got Banned for No Reason" or something along those lines? I don't mean to censor or anything, and you can add any information you deem important (like your opinion on their customer service) to the actual post, but extremely long thread titles are kinda pointless.
On the actual subject matter, it's kinda hard to take sides here. A friend has actually used map hacks on Starcraft 2 for the longest time, first he got a 7-day ban, and then a full account ban. You can't really say you've presented "proof" because there's absolutely no way for you to prove us that you weren't involved with any sort of third party website leveling or something like that (not saying you did use those, just saying you can't prove it beyond reasonable doubt).
So yeah, feel free to rant. But just understand this probably won't go anywhere. You'll see people who think you were cheating, and you will see people who will blindly agree with you (even though there's no evidence from either side).
1) Yeah, I can edit the title if need be. My apologies. I'm a newbie here. How do it do that (Hehe, sorry. Again, new here!)
2) While I can agree that I can't conclusively prove that I DIDN'T use those things, I still haven't seen any proof from Blizzard that I have. The simple fact is, they don't. Or, if they do, it's certainly not from me. And, I've certainly provided enough evidence through the emails I've received. Again, those emails would all have to be one big, giant coincidence to happen in that sequence and not be the cause of the ban.
3) I didn't really expect it to. Just wanted to vent, to get advice, and to also see if there was anyone else who have found/are themselves in a similar situation to myself.
Look, I get it. Guy comes in and claims he didn't cheat but still got banned. HE MUST BE GUILTY! But again, that's like claiming someone who tries to defend themselves in court is guilty. Also, I think there's a lot of naivity and over-confidence in Blizzard's ability to properly detect cheaters or flag innocent people. All you have to do is go online and find the countless threads of people who have been wrongfully banned by Blizzard for various reasons. They're a massive company, and that kind of size is inevitably going to lead to mistakes, errors, and miscommunications.
I'm not so much upset that my account has been banned. Again, I understand mistakes happen. However, I'm upset at being treated like a 6 year old by Blizzard. And, they've yet to show or explain to me in detail what's causing them to choose the route they've gone. I think that's wrong, and you wouldn't find most reasonable companies treating their customers that way. Especially loyal ones.
I don't think it's appropriate to conclude that Blizzards customer service is disgraceful based on this single situation. I can understand you're frustrated but there's no need to base their entire service on the way they treated this case. They definitely did not give you a fair go, that is clearly evident.
May I ask where about it is that you're located? I ask because you may have more of a chance being noticed and having your story heard if you actually call them up. Clearly emails and support tickets are not working so I think that may be the best course of action.
It sucks that you've been banned, hopefully you get some sort of closure from it all whether it be positive or negative.
Rollback Post to RevisionRollBack
Bashiok - Blizzard Representative - 08/01/2011 -"So how many skill combinations are there now? Well taking into account 6 active skills, all the rune combinations, and 3 passives we currently expect each class to have roughly 2,285,814,795,264 different build combinations."
"Hey, I thought you'd like the witty irony of grub-on-glowie violence!"
I don't think it's appropriate to conclude that Blizzards customer service is disgraceful based on this single situation. I can understand you're frustrated but there's no need to base their entire service on the way they treated this case. They definitely did not give you a fair go, that is clearly evident.
May I ask where about it is that you're located? I ask because you may have more of a chance being noticed and having your story heard if you actually call them up. Clearly emails and support tickets are not working so I think that may be the best course of action.
It sucks that you've been banned, hopefully you get some sort of closure from it all whether it be positive or negative.
I guess, until you've been through something like this and had to go through all the corporate red tape, smoke, mirrors, and rhetoric, it's hard to understand. Hopefully, you haven't had to.
I'm located in Southwest Florida. About as far from them as you can get I've tried calling them, but the awesome thing is, you can't actually call them. They have to call you. No, that's not a joke. You have to file a ticket for a "call back" from Blizzard. It's a ridiculous system clearly designed to discourage people from getting in touch with them with their issues directly.
The 3-4 tickets I left for call backs were all canceled, accompanied with vague, corporate auto-responses of "We've looked into this matter and it won't be addressed." In fact, they flat out said that they wouldn't "respond at all". Can you imagine? A company telling a paying customer that they refuse to "respond at all" to their issues? It's almost like it's out of the Twilight Zone.
I was banned once also, i still had an authenticator attached. My pc was infected with a trojan that stole my authenticator login credentials and then logged in somehwere in china and changed my pass etc. I called blizzard and saw that indeed my authenticator credentials where used together with my login credentials from an ip in china. The chinese scumbag/autoscript sold all my gear,traded 140k gold to someone and after that deleted all the characters.
Something in blizzard system kicked in, proberly warden and banned me. Blizzard understood the situation and unbanned me and restored everything, perfect service there.
Glad yours was able to get resolved. Hopefully I have the same luck!
Would you mind telling me the name of the trojan? I'd like to look it up, as that may have happened to me as well.
That's crazy, I wonder why they would respond in such a way. Are you sure there's no reason as to why they would be acting like that?
I'm not sure how customer service works, does anyone know whether you'd be dealing with the same customer service rep each time or would it be a different rep every time you contact them? It certainly sounds a bit unfair.
Rollback Post to RevisionRollBack
Bashiok - Blizzard Representative - 08/01/2011 -"So how many skill combinations are there now? Well taking into account 6 active skills, all the rune combinations, and 3 passives we currently expect each class to have roughly 2,285,814,795,264 different build combinations."
"Hey, I thought you'd like the witty irony of grub-on-glowie violence!"
That's crazy, I wonder why they would respond in such a way. Are you sure there's no reason as to why they would be acting like that?
I'm not sure how customer service works, does anyone know whether you'd be dealing with the same customer service rep each time or would it be a different rep every time you contact them? It certainly sounds a bit unfair.
It's a different rep each time. However, they all refer back to the same information. So, if one person/a few people deem something to be, the rest that check that information will simply say, "I've looked at the info and it says ________. Sorry." It's absurd.
I actually got disconnected on the phone with a rep named "Sam" earlier today. When I tried to call the number back, it simply gave me an automated response to go back to the website. When I did, there was a reply to my callback ticket from Sam that said, "Sorry, we must have been disconnected. I looked at your information, and it says it's been reviewed multiple times. Sorry."
I replied back, "Well, you had my phone number there since you called me first. Couldn't you have just called me back once you realized we had been disconnected? Why didn't that happen? That would have been very helpful.
Nothing. No response.
You just have to experience it to understand it. It's awful.
Rollback Post to RevisionRollBack
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On January 25th 2014 at 5:55pm, I received an email stating that my password had been changed.
http://imgur.com/ETlJz5i
The very next day, on January 26th, at 1:13pm, I received a second email stating that my account had been compromised.
http://imgur.com/ZaCa63o
5 minutes later, at 1:18pm, I received a third email stating that my account was now banned.
http://imgur.com/QSOGaCz
Now, I had actually stopped playing Diablo 3 around mid-November. In fact, it was November 17th. 8:36am was the last time that I logged in and used a character personally.
http://imgur.com/OuLCccJ
And, I hadn't even played for over a full month up to that. The last time I played before November 17th at 8:36am was with my Barbarian character on October 12th at 9:09pm.
http://imgur.com/UVicxGO
The email I received stating that I was banned said, as you can clearly see from the picture, that I was banned for "recently having been involved with actions deemed inappropriate". Well, I've established that that's not possible, as I hadn't played for over 2 full months before I got banned. At least, not me personally. This means that I was either hacked and someone was using my account, or, I was banned for something I did between May 15th 2012 (Release date) and November 17th 2013. But, that brings up a couple questions. First, wouldn't I have gotten caught sometime during that nearly 2 year stretch if I HAD used that stuff? Wouldn't I have been flagged and banned much sooner? Also, I've read of several occasions where players mouses and keyboards have somehow triggered their third party detection system. However, all I've ever used is a basic GE Mouse and a stock Gateway Keyboard, as shown here:
http://imgur.com/yN8EiWE
Even after being presented with all this, Blizzard still refused to listen to me. In fact, they straight up canceled two of my tickets. No explanation. No interaction. Just BOOM, canceled. I've been getting nothing but the typical, corporate smoke and mirrors technique of, "We've looked into it and it's not going to change." The funny thing is too, they said that "There's isn't enough compelling evidence to prove that there was a compromise." Really? Blizzard emailed ME saying that my account was compromised! Lol!
The most disappointing thing about all this is the pure disregard for basic human interaction during the process. I honestly feel like a race horse whose no longer worth anything, so they're just tossing me out the barn and putting me down. Blizzard's customer "service" is so disgraceful. And, the other disappointing thing is that I've been a loyal customer of theirs since the late 90s. It's a shame that all has to be thrown at the window because of poor customer relations.
To anyone going through this process, you're not alone. Here's another account of someone who went through the same thing I am, and I'm sure many others have. Blizzard eventually admitted they made a mistake, even after telling the guy many times that, "Your account has been reviewed and won't be changed."
http://us.battle.net/d3/en/forum/topic/8196600156
"However, since the Ban-blitz, several ppl have reported that they lost their accounts after being falsely accused. Most replies in these threads ridiculed those individuals branding them as Liars. This goes to show that Blizz have indeed wrongly banned numerous personnel, but have as yet failed to respond accordingly with their so-called 'transparent policy' acknowledging their mistake."
http://eu.battle.net/d3/en/forum/topic/6690469004
So, there's proof that this has happened to people who have done nothing wrong.
Sorry for the rant. Thanks for listening! (Err, reading...)
*UPDATE*
So, I was told 5-10 times that my account was going to stay and and that it would never change. I was told numerous times that there was "sufficient evidence" of my account having used "Third Party Software". I was told numerous times that there was not "enough compelling evidence" to show that my account was compromised (Even though Blizzard themselves emailed me about). I was even told that any more communication from me to them "won't be responded to at all." I had numerous tickets canceled without any justification as to why.
My account was just unbanned, I received an email from Blizzard admitting they made a mistake, and they gave me a free copy of RoS Collector's Edition as a token of their apology, I guess.
While I'm glad it got resolved, it still doesn't excuse the absolutely horrible service. The amount of smoke and mirrors that a person has to sift through just to get the chance to speak to someone is incredible. And, there's obviously a huge disconnect between service reps, because to have numerous people tell me the account would never change, that there was sufficient evidence of cheating, and that there wasn't a compromise of my account (Even though, again, they emailed me about it), it all shows just how much of a jumbled cluster-fuck their CS system is, not to mention their "Cheat" detection system.
To anyone who has this happen to them, here's my advice:
1) No matter how many times they tell you that your issue "won't be changed", that there's "no point in responding", and that any further communication from you "won't be responded to", just know that they're full of shit. It's a deflection technique used with the goal of hoping that you'll simply give up and fuck off at some point.
2) Stick to your guns. Keep submitting tickets and keep applying pressure. Go to the BlizzardCS Facebook/Twitter page and blow it up until they respond. They may end up deleting your complaints (Like they did with mine), but it will get your point across.
3) Don't be afraid to be upfront and confrontational. Anyone who tells you to just "be polite" has no clue what they're talking about. These corporations don't give a shit about you or your problems. If you push back hard and make it known your pissed, they'll listen to you.
4) File a complaint with the California Better Business Bureau here: http://www.bbb.org/. They did a great job of submitting my complaint and they requested a response from Blizzard on my behalf.
5) Take screenshots of everything: Your email interactions with Blizzard, your character login dates, your Account summaries, everything. Have photographic evidence to present to them in case they try to tell you something contradictory to the truth.
Lastly, to all of you who said I was "lying", or leaving out details, or a botter, or whatever non-sense, try and rethink your approach to people in this kind of situation, because you guys have way too much faith in Blizzard. Believe it or not, Blizzard is a massive company and their ability to limit mistakes is very low. People get wrongly banned all the time, and for people to brand them liars and cheaters just goes to show how little you know about big companies and how they operate/service customers.
Hopefully, I'll see some of you cool cats in game.
Secondly, what do you hope will happen here, on these forums? Raise an army of people by your side and march down to Blizz HQ?
Thirdly, I'm pretty sure you just halfway admitted to using either a bot or a third party system; "First, wouldn't I have gotten caught sometime during that long period of 1 year and 7 months, even IF I had been using that stuff?" So.... you're mad that awhile ago you were using illegal software of some sort, and they just now got to banning you?
Also, lol @ "I had read somewhere that player's mouse and keyboards 'somehow' trigger their third party detection system.
And finally, you were given an email warning before the banning. Probably should have checked up on dat.
Normally you can get it unbanned pretty quickly. The fact that you didn't suggests that either (a) there was considerable evidence that it was not, in fact, compromised or (b) you gave their CS people the attitude you display in this thread and left them with no particular desire to be helpful towards you.
2) No. What?
3) I'm pretty sure you're just making a random guess. What I was saying was that, even if I HAD used those things, obviously in a hypothetical, wouldn't I have been banned sooner than nearly two years later?
4) When this happened, I went digging online to see what "Third Party Software" meant. I'd seen accounts of other people who went through a similar experience because their mice/keyboard did something that tagged Blizzard's system in some way. I didn't say it was 100% conclusive. I have no idea. I was simply saying I'd heard of that.
5) As I said before, again, I wasn't playing the game or using that email account from November - January. I only noticed it when I logged in to check it. Could you say that's my fault? Sure. But, it still doesn't change that my account was compromised and subsequently banned.
Again, just look at the link of the example I provided of the guy who was in literally the exact same situation as me and who got unbanned a month later. They told him all the same corporate rhetoric of "We've reviewed it multiple times and it won't be changed" and "sufficient evidence". If that was the case, why did it get overturned?
Why didn't you try after the first email to get your account back and secure it? You either didn't care (then you shouldn't care that it's banned now) or you knew that someone else has your login and will use the account to do things like paid service for paragon leveling or gold farming which is enough for you to get banned."
Or, it's because, as I already mentioned, that I had stopped playing from essentially September - January, wasn't checking the account, and wasn't checking my emails on that account (I was no longer using it for anything, besides Diablo). Had I known what was going on, I would have checked it and dealt with it immediately, obviously.
"In addition stated in the email you got banned for exploiting the game mechanics"
The multiple reps I've spoken to have all told me the same thing: "Third Party Software". I have no clue whatsoever what that means. My guess is that the "game mechanics" excuse is in relation to the non-existent TPS excuse. However, that's only a guess, as Blizzard won't tell me.
Or, Blizzard fucked up and wrongfully banned me, like they did to the guy in the example I linked (Which I'm guessing you didn't read) and like they've done to many others. It's not like this is a unique case or something.
It didn't occur to you that, just maybe, I thought posting a picture of my keyboard and my mouse would potentially clear up any mice/keyboard issues that COULD have tagged the system (If that's possible)?
A: Blizzard's detection system can randomly snag the wrong people, someone can make a mistake, or something can be missed/overlooked. Again, I provided an example of someone who this happened to. They gave him all the same rhetoric. "We've reviewed it multiple times and aren't changing it." and "We've got sufficient evidence". Yet, what happened? They unbanned him a month later.
Blizzard emailed ME and told me my account was compromised lol. Did you even look at the picture and read the email?
B: I don't really see what attitude you're talking about. Anyways, even if I did, that doesn't matter. Companies have to deal with the wrath of their consumers whether they like it or not, especially when they've wronged a customer. That's part of being a business. Seems all the stories I've read and seen about Blizzard's shitty costumer service is totally justified.
And may the odds be ever in your favour.
Emmo#2406
On the actual subject matter, it's kinda hard to take sides here. A friend has actually used map hacks on Starcraft 2 for the longest time, first he got a 7-day ban, and then a full account ban. You can't really say you've presented "proof" because there's absolutely no way for you to prove us that you weren't involved with any sort of third party website leveling or something like that (not saying you did use those, just saying you can't prove it beyond reasonable doubt).
So yeah, feel free to rant. But just understand this probably won't go anywhere. You'll see people who think you were cheating, and you will see people who will blindly agree with you (even though there's no evidence from either side).
I'm just adding up what I see. On jan 25th, my account password was changed and not by me. On Jan 26th, my account was notified as compromised. On the same day, 5 minutes later no less, my account was banned. Personally, I think it's pretty black and white what happened.
Otherwise, it would all have to be one giant coincidence that my account simply happened to get banned right after my account simply happened to be compromised right after my account simple happened to have the password changed.
If my account had not been compromised, then why would Blizzard email me stating that it was?
2) While I can agree that I can't conclusively prove that I DIDN'T use those things, I still haven't seen any proof from Blizzard that I have. The simple fact is, they don't. Or, if they do, it's certainly not from me. And, I've certainly provided enough evidence through the emails I've received. Again, those emails would all have to be one big, giant coincidence to happen in that sequence and not be the cause of the ban.
3) I didn't really expect it to. Just wanted to vent, to get advice, and to also see if there was anyone else who have found/are themselves in a similar situation to myself.
Look, I get it. Guy comes in and claims he didn't cheat but still got banned. HE MUST BE GUILTY! But again, that's like claiming someone who tries to defend themselves in court is guilty. Also, I think there's a lot of naivity and over-confidence in Blizzard's ability to properly detect cheaters or flag innocent people. All you have to do is go online and find the countless threads of people who have been wrongfully banned by Blizzard for various reasons. They're a massive company, and that kind of size is inevitably going to lead to mistakes, errors, and miscommunications.
I'm not so much upset that my account has been banned. Again, I understand mistakes happen. However, I'm upset at being treated like a 6 year old by Blizzard. And, they've yet to show or explain to me in detail what's causing them to choose the route they've gone. I think that's wrong, and you wouldn't find most reasonable companies treating their customers that way. Especially loyal ones.
"Recently been involved in actions that were deemed inappropriate."
Seeing as how I hadn't even played since November, more than 2 months before my ban, how is that possible?
May I ask where about it is that you're located? I ask because you may have more of a chance being noticed and having your story heard if you actually call them up. Clearly emails and support tickets are not working so I think that may be the best course of action.
It sucks that you've been banned, hopefully you get some sort of closure from it all whether it be positive or negative.
Bashiok - Blizzard Representative - 08/01/2011 -"So how many skill combinations are there now? Well taking into account 6 active skills, all the rune combinations, and 3 passives we currently expect each class to have roughly 2,285,814,795,264 different build combinations."
"Hey, I thought you'd like the witty irony of grub-on-glowie violence!"
I'm located in Southwest Florida. About as far from them as you can get I've tried calling them, but the awesome thing is, you can't actually call them. They have to call you. No, that's not a joke. You have to file a ticket for a "call back" from Blizzard. It's a ridiculous system clearly designed to discourage people from getting in touch with them with their issues directly.
The 3-4 tickets I left for call backs were all canceled, accompanied with vague, corporate auto-responses of "We've looked into this matter and it won't be addressed." In fact, they flat out said that they wouldn't "respond at all". Can you imagine? A company telling a paying customer that they refuse to "respond at all" to their issues? It's almost like it's out of the Twilight Zone.
Would you mind telling me the name of the trojan? I'd like to look it up, as that may have happened to me as well.
I'm not sure how customer service works, does anyone know whether you'd be dealing with the same customer service rep each time or would it be a different rep every time you contact them? It certainly sounds a bit unfair.
Bashiok - Blizzard Representative - 08/01/2011 -"So how many skill combinations are there now? Well taking into account 6 active skills, all the rune combinations, and 3 passives we currently expect each class to have roughly 2,285,814,795,264 different build combinations."
"Hey, I thought you'd like the witty irony of grub-on-glowie violence!"
I actually got disconnected on the phone with a rep named "Sam" earlier today. When I tried to call the number back, it simply gave me an automated response to go back to the website. When I did, there was a reply to my callback ticket from Sam that said, "Sorry, we must have been disconnected. I looked at your information, and it says it's been reviewed multiple times. Sorry."
I replied back, "Well, you had my phone number there since you called me first. Couldn't you have just called me back once you realized we had been disconnected? Why didn't that happen? That would have been very helpful.
Nothing. No response.
You just have to experience it to understand it. It's awful.