I am unable to launch Diablo 3. Already reinstalled the game but still not running. Here is my code: D9AFE925-D285-4408-B396-9B1350910F3C
# 1 Jul 14, 2018
# 2 Jul 14, 2018Hey Horizon,
Thank you for posting the report ID. From the error log that goes with it I do see RzChromaSDK64.dll show in the error logs. There is a known issue where Razer software is causing Diablo III and some other game to not launch. Razer did release a fix for this here. Do note that update does not work with some older Razer hardware.
# 8 Jul 15, 2018@WingNut @wolferine
Can y'all post a DxDiag report?
We'll likely also want a DxDiag report from you. Please also provide some more detail on your issue as "not launching" can mean a few different things. Is the game crashing with an error code? Are you getting a black screen and then the game just closes? Or do you press the Play button and nothing happens?
# 12 Jul 15, 2018@Gojasu
Can you go through and uninstall the Razer Chroma SDK? Should show up as Razer Chroma SDK Core Components in the Windows Apps & Features window.