Conn. probs., techs cannot help me

  • Anyone got any ideas?

    Sorry to hear you're having issues with Diablo III's connection. One thing I've seen help is to be in one of the General chat channels. This can stabilize your connection to the Battle.net service, as it will be checking in frequently to update the chat log.
    Beyond that, let's clear your network hardware's cached information. It will then automatically check for the latest routing instructions, ensuring an optimized connection:
    Power Cycling Your Network Devices
    https://battle.net/support/article/31851
    IP Release, Renew, and Flush DNS
    https://battle.net/support/article/82450
    Please also review the following network settings to ensure your data can be routed correctly to our servers (and that you can receive the responses):
    Network Card Support
    https://battle.net/support/article/32245 (the stuff under step 3 in particular)
    Configuring Router and Firewall Ports
    https://battle.net/support/article/7842
    If you're still having connection issues after that, there are some tests and diagnostics we'll want to see to help pinpoint where the issue may be arising.
    Let's download WinMTR. This tool will run a robust network test that can show us a lot of information about what might be going on with the connection. Follow the instructions in this article for the best test results:
    Running WinMTR
    https://battle.net/support/article/27780
    This report can then be attached to a ticket submitted through the Blizzard support website.
    Thank you for contacting us, and best of luck in your adventures :)


    Power cycling and renewing IPs does not help. My network card is configured correctly. However, I did recently switch to DD-WRT firmware on my router due to the current VPNfilter threat. According to my logs, DD-WRT drops port 1119 on the floor and won't allow it (see attached image). I've tried port forwarding the appropriate ports. 1119 still gets blocked. I've tried allowing the subnet 69.164.15.* on my DD-WRT firewall. 1119 still gets blocked.
    Is there something special I need to add in my router iptables to get you guys to play nice with me?
    Also attached is a WinMTR result.

    Also..... why does France show up on my traceroute? I am on the west coast of the United States...

    TRACEROUTE:
    traceroute to 97.90.88.7 (97.90.88.7), 15 hops max, 60 byte packets
    1 24.105.30.2 (24.105.30.2) 0.964 ms 0.969 ms 0.988 ms
    2 * * *
    3 137.221.66.0 (137.221.66.0) 1.383 ms 2.810 ms 2.818 ms
    4 137.221.68.66 (137.221.68.66) 1.279 ms 1.292 ms 1.296 ms
    5 137.221.68.32 (137.221.68.32) 1.002 ms 1.003 ms 1.019 ms
    6 eqix-la1.chartercom.com (206.223.123.141) 2.708 ms 2.614 ms 2.598 ms
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    12/06/2018 19:18:55 UTC
    --------------------

    PING:
    PING 97.90.88.7 (97.90.88.7) 56(84) bytes of data.

    --- 97.90.88.7 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 3002ms

    12/06/2018 19:18:55 UTC
    --------------------

    MTR:
    Start: Tue Jun 12 19:18:55 2018
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.30.2 0.0% 10 0.5 4.7 0.5 14.8 6.1
    2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    3.|-- 137.221.66.0 0.0% 10 1.4 1.4 1.4 1.6 0.0
    4.|-- 137.221.68.66 0.0% 10 1.2 1.2 1.2 1.3 0.0
    5.|-- 137.221.68.32 0.0% 10 1.0 5.6 0.9 46.5 14.4
    6.|-- eqix-la1.chartercom.com 0.0% 10 1.4 1.3 1.2 1.4 0.0
    7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    12/06/2018 19:18:55 UTC
    --------------------

    Based on what you described, it would probably be best to contact the ISP to see if they can help you configure the modem to allow those ports if it's not working. Unfortunately, this is beyond our ability to support.

    However, the 69.164.15.* isn't our IP, this appears to be from the Limelight Networks ISP within Washington. This would be something your ISP should provide more info about.

    Good luck!
  • Hey sladewilson,

    I have seen adware protection settings with DD-WRT cause similar issues. See if disabling some of these settings helps.

    If you have not yet you may want to reach out to DD-WRT to see what other setting that may help or if there are any known issues with DD-WRT and this router.

    In addition to what GhostDragon mentioned you may want to look in to trying a different firmware for this router.

    GhostDragon is right about the IP address. They were originally registered in Europe. We are now using these IP addresses here in the US. Those IP address registries shows where the IP addresses was registered not where it is currently being used. Can sometimes be a bit misleading.