High ping the last few days

  • My ping is usually around 100-110 but it's been 190-200 since about Friday. Everything else on my end seems normal. Does this traceroute look right? Seems to spike on some of the blizz IPs but I haven't heard anyone else having the same problem.

    1 2 ms 2 ms 2 ms 192.168.0.1
    2 13 ms 13 ms 13 ms dhcp-96-125-228-1.occm_rng1_grp1.alardm.net [96.125.228.1]
    3 14 ms 12 ms 13 ms static-96-125-224-1.alardm.net [96.125.224.1]
    4 15 ms 13 ms 16 ms static-67-58-87-225.apid.com [67.58.87.225]
    5 56 ms 42 ms 30 ms 67.218.175.134
    6 30 ms 27 ms 28 ms 10-2-10.ear1.Chicago3.Level3.net [4.53.100.57]
    7 30 ms 27 ms 27 ms ae-1-3501.edge4.Chicago3.Level3.net [4.69.203.254]
    8 37 ms 34 ms 33 ms BLIZZARD-EN.edge4.Chicago3.Level3.net [4.53.98.46]
    9 58 ms 51 ms 77 ms ae1-br01-eqch2.blizzardonline.net [137.221.69.33]
    10 75 ms 73 ms 76 ms xe-0-0-0-0-br01-eqla1.blizzardonline.net [137.221.65.52]
    11 177 ms 176 ms 180 ms be1-pe02-eqla1.blizzardonline.net [137.221.68.69]
    12 213 ms 183 ms 178 ms lax-eqla1-ia-bons-03.blizzardonline.net [137.221.66.7]
    13 * * * Request timed out.
    14 181 ms 177 ms 182 ms 24.105.29.30
  • Howdy!

    Can you collect and post up a LookingGlass report when this issue is occurring:

    LookingGlass: Shows your connection from us to your computer.
    Goto: http://us-looking-glass.battle.net/
    Select the Region: United States
    Select the Service: Your game.
    Select the tests: All of them
    -> Run Test -> Use the Copy to Clipboard button and paste the results in your reply. Make sure to highlight the text and select the code block icon </>. This will help make the results easier to review.

    Thank you.
  • Howdy!

    Your connection appears to be bouncing around our network:

    1.|-- 24.105.30.2 0.0% 10 0.7 1.1 0.5 5.7 1.5
    2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    3.|-- 137.221.66.6 0.0% 10 1.3 1.4 1.3 1.5 0.0
    4.|-- 137.221.68.72 0.0% 10 1.2 7.8 1.1 66.5 20.6
    5.|-- 137.221.65.5 0.0% 10 384.7 649.2 47.6 1941. 775.7
    6.|-- 137.221.65.9 0.0% 10 134.5 84.4 68.1 153.6 31.9
    7.|-- 137.221.65.25 0.0% 10 136.7 138.7 136.6 155.6 5.9
    8.|-- 137.221.65.91 0.0% 10 142.5 155.0 142.4 267.5 39.5
    9.|-- 137.221.65.250 0.0% 10 142.5 142.5 142.5 142.6 0.0
    10.|-- 37.244.10.32 0.0% 10 142.5 142.9 142.5 144.1 0.5
    11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    We have a report in for our developers to look into it. Could explain why your latency has increased. No ETA on when this issue will be resolved but it appears to be impacting all of our games for certain users not all users.