Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:
Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag window, at the bottom, click Save All Information. Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)
Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.