Game won't launch

  • Hello, this is the code: 67002C13-B3B7-4828-8980-8083F522D37E

    What happened? I could play some days ago without any problem
  • meis,

    Try disabling the overlay feature in Discord that's currently enabled and see if it helps.
  • meis,

    Ok, looks like a graphics issue then.

    This is from your D3Debug.txt file which I was able to see in the crash report you listed.

    2018.03.15 18:20:26.789337100 sCreateD3DObject (debug: 0) - D3D11CreateDevice
    2018.03.15 18:20:26.793886100 sCreateD3DObject - D3D11CreateDevice - 0x887A0004, feature level 0
    2018.03.15 18:20:26.798530100 D3D11CreateDevice - 0x887A0004
    2018.03.15 18:20:26.802528100 Direct3DCreate() failed!

    Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Press Windows Key + R.
    Type DxDiag and press Enter.
    In the DxDiag window, at the bottom, click Save All Information.
    Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

    Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
  • meis,

    Under the Nvidia device section, this is why it's failing:

    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available

    They should all be saying "enabled".

    Sometimes just rebooting will resolve it but if not, reinstalling the drivers will need to be done.

    When installing them, use the Custom and Clean Install options. Just install the graphic drivers and none of the optional components. Do not install or use the GeForce Experience at this time.

    However, I also see in your DxDiag this:

    Operating System: Windows 10 Pro 64-bit (10.0, Build 17115) (17115.rs4_release.180302-1642)

    So you're using a new release (Spring Creators Update) not available in retail yet as far as I know so there could be driver issues.