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I hope to help you get this fixed my friend. Lets change the screen resolution then switch it back. This is something we have been seeing resolve problems like this.
1.Right click the desktop 2.Select Display settings 3.Select Advanced Display settings 4.Click the drop down to change the Screen resolution 5.Change it to what ever you want, we will just change it back after 6.With this done, before you start the game, lets Reset the game settings
If this does not help, please post back with a DxDiag. It can help us dig in to the problem and get you working.
Please post a DxDiag:
1) Press Windows Key + R. 2) Type DxDiag and press Enter. 3) In the DxDiag window, click Save All Information. 4)Name the file "dxdiag" and click Save 5) Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.