Black box covers ability bar

  • Now this has happened twice now: at random times when returning from town and into a rift: a black box will suddenly appear over the ability bar. It's not a letterbox; because it only covers up tow here the health and resource orbs are. Hovering over it will still give the appropriate tool tips, but there does not appear to be a way to get rid of it. Short of restarting the game.

    Things I've tried:
    - Going back and forth tot own and back
    - Exiting the session (to the character screen) and coming back
    - Switching from full-screen to windowed mode
    - Changing resolution

    Haven't a clue what is causing it, and can't replicate it reliably.
  • Hey there!

    I haven't personally seen this issue. Based on your description there are a few possibilities here, from a driver issue, a game settings issue to interference from another program on the system. It might even be a connection issue but that would be extra unusual. Try the following and if the issue persists submit a direct ticket so we can look into this further for you.

    Make Sure your OS and Video Drivers are up to date:

    For AMD video cards go here.
    For Intel go here.
    For all Nvidia Video cards go here.

    Try doing a power cycle on your system. Turn off all devices including the modem. Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

    Let's reset the in game user options:
    1. Click the blue bnet icon on the bnet app.
    2. Choose settings, then game settings.
    3. Click the reset in game user options button under the correct game listing.
    4. Confirm the changes and close the window.

    Try running your system in selective startup mode.