When I load the game and click play, nothing happens but it says the game is running but it doesn't load
# 1 Dec 20, 2017
# 3 Dec 23, 2017Hey there!
If it shows the game running but nothing shows up on screen, there could be a couple of things happening.
First, the game may actually be running but its appearing off screen. We see this happen a lot when changes are made to the display setup, usually multimonitor setup changes or large windows resolution changes.
If the game is running and you can click on it in the taskbar, make sure that tab is highlighted hold down the windows key and trying the various arrow keys to see if we can move the window back to the main screen.
If that doesn't work let's try resetting the game settings from the desktop application. (Make sure the game is not running in Task Manager)
1. Click the blue bnet icon on the bnet app.
2. Choose settings, then game settings.
3. Click the reset in game user options button under the correct game listing.
4. Confirm the changes and close the window.
If you are on the Creators build or newer (15063+) version of Windows 10, try disabling the gaming mode functions for Windows 10. (Start Menu, Settings, Gaming)
If you are on the Fall Creators Build (16299) you can also disable fullscreen optimization for the game client itself.
in the Blizzard App, select the Options drop down in the game tab and select Show in Explorer
Right-click on the game .exe and select Properties
Go to the Compatibility tab and check the box ‘Disable fullscreen optimizations’
press apply then ok.
Give that a shot and see if it helps.