Game freezing after 2.6.1 + restarting

  • Hi,

    Ever since patch 2.6.1, whenever I start a game, it loads and freezes right there at the very beginning in town (I can't even make one step, but I can move my mouse). I have to press CTRL+ALT+DEL to close the game (Windows says that it's not responding).

    Then on my second start, it works.

    I can still play, but I have to go through those steps every time to access the game.

    If there are additional steps or information you need, simply let me know (it's my first time posting in this section).

    Thank you for your help.
  • Howdy!

    Try the steps listed on the Diablo 3 Locking and Crashing support article (including the advanced steps). If you're still having trouble after that, post the system's DxDiag in a code block and we'll go from there. <code>To put your DxDiag in a code block, copy/paste the entire file into your next post, highlight all of it within the post box, then click the </> button.</code>