Game locks up when entering Desolate Sand

  • I have been playing my new Necromancer character and have just reached the task of helping Zoltun in the Desolate Sands area. Once my character enters the area, the game locks up. I can hear sound but my characters and my pointer will not move. I have a Dell XPS desktop and Windows 10. I have reduced the picture quality and tried several other changes but it always locks up at the same area.

    Please update your program to end this problem.
  • Ghita,

    This sounds exactly like an issue with AMD cards from about a year or two ago. I do recommend checking this forum post if you do have an AMD card. If you do have a newer AMD card you will still want to grab any updates for that card.

    If you continue having issues, please post your DxDiag and paste the contents of the Text document you just made into the post, select and highlight everything you just pasted, and hit the “code” button (</>). That’ll make the information much more readable.

    ~ Zayssie