Game stops before retrieval of hero list. Retry and get the game to load then it freezes almost immediately.
# 1 Sep 22, 2017
# 2 Sep 22, 2017Hey MRED!
Are you getting any error messages? What happens after the game freezes (does it throw you back to the login screen, do you have to force close it)? Reply here with some more details about what exactly happens and post your DxDiag in a code block*.
<code>*To put your DxDiag in a code block, copy/paste the entire file into your next post, highlight all of it within the post box, then click the </> button. Once posted it should be in a box like this one.</code>
# 4 Sep 25, 2017Hey MRED,
Sorry for the late reply. Looking through the DxDiag it does seem that there is some information missing. Based on what I can see though, here's what I suggest trying:
If you're running into trouble after that, contact our Customer Support team and attach your system's MsInfo to the ticket.