diablo 3 restarts my pc

  • mao
    Hi, I was wondering if someone could help me out, I'm having these pc reboots playing only on d3, not in other games.
    I noticed the blizzard app update a few days ago and sometimes it takes forever to start, and I don't think is coincidental that these restarts started to happen on the game.
    Any ideas will be apreciated
  • Hello Mao,

    Would you be able to provide a DxDiag?

    1) Press Windows Key + R.
    2) Type DxDiag and press Enter.
    3) In the DxDiag window, click Save All Information.
    4)Name the file "dxdiag" and click Save
    5) Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.
  • Hey Mao,

    Its ok, just post the whole Dxdiag on in.
  • Hello Mao,

    Thank you for the posting that. With this I can see two things you need to do. To start you need to update your Window 7 OS to Service Pack 1. This is a requirement to run the game. So lets Run the Windows Updates.

    Once that is done, you will need to update your Nvidia Video Card. It has not been updated since 2016. Once this is done the restarts should stop.