The game just don't start

  • Then I just launch the game via blizzard as usual, I get this error. The game don't run at all.
    Report ID is: D25B3E01-1259-4725-A0D0-2D79013DA69F
  • Corvus,

    Could you try launching the 32 bit client for the game? This is done in the Blizzard App under the settings for the game. There's an option to "Launch 32-bit client (instead of 64-bit)".

    If that doesn't let the game run, please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Press Windows Key + R.
    Type DxDiag and press Enter.
    In the DxDiag window, at the bottom, click Save All Information.
    Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

    Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
  • woodlorn,

    Both games are loading up and running fine for me. If you're having a problem, have you done what I suggested?
  • woodlorn,

    Possibly video drivers if Windows 10 decided to update them for you. Make sure you have the latest from the manufacturer in that case. I'm using the 64 bit client still and not having any problems but I haven't had any OS updates lately.

    There was also a theory that an AVG update may be causing the issue.