Computer Crashes During Gameplay.

  • Hello starting a few days ago my PC crashes/reboots in the middle of playing Diablo 3. The PC doesn't do this in any other game (WoW, Dark Souls 2, League of legends). I've updated my drivers, system isn't overheating, power's good. Just wondering if anyone else is experiencing this or if anyone knows how to fix it. Been playing D3 for years and I've not had any issues, but in the last few days it seems to be crashing. It seems to only crash at high resolutions. Generally I play at 4k res but it still continues to crash at 1080p. Sometimes BSoD's and sometimes just reboots. Not using Panda as previous forum user stated was his problem.
    CPU specs:
    Intel i7-5820k processor
    GeForce GTX 970 graphics card
    16gb of memory
    windows 8.1 pro
  • Ryan,

    Please post your DXDIAG file so we can get more information about your computer.

    Here's a support article that will show you how to get the DXDIAG:

    Obtaining System Files

    Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.


    Let's also download BlueScreenView. BlueScreenView is a free program that scans all of the minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table.

    Here's a link where that download can be found: C-Net - BlueScreenView

    Once you have that downloaded and installed, open it and locate the most recent crash. Then provide me with the data located in the "Bug Check String", "Bug Check Code", and "Caused by Driver" columns for that crash.

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  • Ryan,

    Let's try a different video driver to see if that helps.

    Here's a link for the driver download: Nvidia Driver

    When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install.
    ______________________________________________________
    I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
    Support Contact Information

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  • Ryan,

    Let's download FurMark GPU Stress Test. This is a tool that is specifically designed to stress the video card to its max capacity to see if there may be a problem with the video card itself.

    Here's the link where you can download FurMark.

    Once downloaded you will want to run FurMark and then click on the "BURN-IN Test" button. Be sure to read the caution pop-up.

    Let the test run for about 5 minutes or until you notice any odd video issues. Keep an eye on the temperature to note how high it gets.

    ***Do not leave the system unattended while running this test.***

    Let me know what happens.
    ______________________________________________________
    I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
    Support Contact Information

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  • Ryan,

    Let's get some more information about your system's hardware.

    1. Download and install the newest version of CPU-Z.
    2. Once installed, run CPU-Z
    3. Click on the "About" tab
    4. Click on "Save report (.TXT)" and save the report to the desktop.
    5. Open the report, and cut/paste it into this thread.
    ______________________________________________________
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  • Ryan,

    There should be a lot more data in the CPU-z report. Please be sure to post the entire thing.
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  • Ryan,

    Try restarting the system and running CPU-z again.
    ______________________________________________________
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  • Ryan,

    05/27/2015 06:29 PMPosted by Ryan
    Memory Frequency 1066.5 MHz (1:16)
    CAS# latency (CL) 15.0
    RAS# to CAS# delay (tRCD) 15
    RAS# Precharge (tRP) 15
    Cycle Time (tRAS) 36


    The timings above show what your RAM's current timing.

    05/27/2015 06:34 PMPosted by Ryan
    JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1 9.0-9-9-22-31 @ 666 MHz
    JEDEC #2 11.0-11-11-27-38 @ 814 MHz
    JEDEC #3 12.0-12-12-30-42 @ 888 MHz
    JEDEC #4 13.0-13-13-32-45 @ 962 MHz
    JEDEC #5 14.0-14-14-35-49 @ 1037 MHz
    JEDEC #6 15.0-15-15-36-50 @ 1067 MHz
    JEDEC #7 16.0-15-15-36-50 @ 1067 MHz


    The JEDEC timings above show the timing that your RAM supports when it's not being overclocked.

    05/27/2015 06:34 PMPosted by Ryan
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 11.0-11-11-27-38-n.a @ 814 MHz (1.200 Volts)
    XMP #2 15.0-15-15-36-50-n.a @ 1067 MHz (1.200 Volts)


    The XMP profiles are are the timings that your RAM supports when it's being overclocked.

    It looks like your RAM is being overclocked, which can cause some system instability. I recommend testing out one of the JEDEC timing profiles to see if that helps minimize the crashes.

    If you are not sure how to do that, you'll want to contact the support team for the motherboard manufacture, or the person who built the computer, if it wasn't you.
    ______________________________________________________
    I'm available Monday through Friday from 11AM to 8PM Pacific Time
    Support Contact Information

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