Not receiving verification codes on cellphone

  • Today after maintenance I tried to put items for sale on RMAH, but I'm not receiving the verification codes on my cellphone, it usually takes 10-15 secs to receive it. I tried 3 times and no luck at all. I even tried sending/receiving SMS messages to/from other carriers and it works fine, so I'm not sure if its some kind of congestion after the maintenance. >_<
  • Valgaav,

    I've issued a reset to your account. Could you see if that helped when you get a chance?

    You might also need to remove the SMS number from your Battle.net account and then re-add it afterwards.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • cksiow,

    Sure, I've issued the reset, hope it helps.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • ZacKay,

    Ok, it's been reset. I don't know if it'll help or not as no one has reported either way after I've reset the account. If it doesn't work, try removing and re-adding SMS protect on your account.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • GenX,

    SMS Protect is currently removed from your account. You need to add it back on. I'll go ahead and issue a reset to it as well, but until you add it, it's obviously not going to be able to alert you.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • ZacKay,

    I can't remove it for you as I can't go through the verification process that you're the rightful owner here on a public forum. You'll need to contact a Billing representative via a Support Ticket, Calling in, or by a web chat session and ask for help in removing it.

    This article will lead you through the process.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • Did any of you just upgrade IOS on your mobile phones?

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • I checked everyone in this thread and all but one or two are using Tmnet in Malaysia. Our Network Admins are looking into it now.

    @EGHuK - you posted twice from two different Battle.net accounts or you have another user posting from your same IP address.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • thunderG,

    I've included the information from the EU posters in my report to the network admins. They're all using a different provider than the one seemingly to have issues for NA users. We'll need to give our admins time to look into it I'm afraid.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • Hey SuperRaw,

    in the future please create a new forum post than replying to such an old thread. Please contact customer support to help get you back in to your account.