Game crashes on El Capitan

  • xyz
    The game crashes on El Capitan. Graphics look scrambled right before the crash. No such issue with Yosemite.

    The crash timing and location seems random. Crash could occur after playing few rounds, but sometimes couldn't even finish 1 rift. Crash location could be in town or in rift.

    After crash, pop-up windows shows:
    "The application encountered an unexpected error."
    Please use the Report ID below when communicating with Blizzard about this issue.

    Here are my Mac's system info:

    Hardware Overview:
    <code> Model Name: iMac
    Model Identifier: iMac13,2
    Processor Name: Intel Core i5
    Processor Speed: 2.9 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: IM131.010A.B08
    SMC Version (system): 2.11f14</code>

    <code>NVIDIA GeForce GTX 660M:

    Chipset Model: NVIDIA GeForce GTX 660M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0fe0
    Revision ID: 0x00a2
    ROM Revision: 3707
    Display Type: LCD
    Resolution: 2560 x 1440
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes</code>

    <code>System Software Overview:

    System Version: OS X 10.11 (15A284)
    Kernel Version: Darwin 15.0.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal
    Computer Name: XXXXX
    User Name: XXXXX
    Secure Virtual Memory: Enabled
    Time since boot: 1 day9:37</code>
  • It looks like the crash event is happening in Let's try grabbing the most recent OS X 10.11 Graphics Driver here and see if that helps address the issue.

    Let me know how it goes!
    Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time
    How am I doing? || Support Agent Feedback ||