Gray Loading Screen

  • Hello,

    I recently downloaded patch 2.4.3. Before I did such, my game worked flawlessly. Now, when I try to load the game, I get a gray screen and game will not load.

    I have since made sure my firewalls were not the issue, I have rebooted, and tried again. Still, no dice.

    Yesterday, it worked. Today, no. Any suggestions?

  • TBear,

    Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Press Windows Key + R.
    Type DxDiag and press Enter.
    In the DxDiag window, at the bottom, click Save All Information.
    Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

    Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
  • Hey there TBear!

    So I've come across a couple of other reports of this and so far the main issue looks to be out of date drivers. I recommend updating your video driver through the official websites.


    If your system has multiple video chipsets, please make sure you upgrade all of them, even if you only rely on one of them.

    From there, Try resetting the in game options for Diablo III to default. You can do this with the game client closed by going into options on the Desktop Application, Clicking on Game Settings and on that tab, clicking the reset In-Game Options button under Diablo III. Click done and then run the Scan and Repair tool.

    This may be related to the new 64 bit client being released so If none of that solves the issue, you can actually switch back to the 32 bit client. The option is located on the same gamesettings page you reset the game settings from.
  • GreenBlade,

    Thanks, Can you now post your D3Debug.txt file? It's located in the main Diablo III game folder.
  • GreenBlade,

    There are no errors being generated or detected in the D3Debug file, it all looks fine. Try enabling vertical Sync though and see if it helps. Since you can't od it in-game, you can edit your D3Prefs.txt file instead with Notepad or any text editor of your choice. The file is in your Documents\Diablo III folder.

    Look for this line
    Vsync "0"
    and change it to
    Vsync "1"

    Save it and try the game again