Need Console GM Help

  • I was told to post this here by someone in customer support after the following exchange. You guys are my last hope at saving my character and not having to restart from scratch.

    The Message to support:
    I recently upgraded from PS3 to Xbox One. On the ps3 I had the Ultimate Evil Edition and loved it so I purchased it again for the Xbox One. However, my character (lvl 62-63 wizard named Gadreel) did not copy over. Since I no longer have the ps3 I do not have access to try to export it again. Is there anyway this can be fixed for me? I have linked both my PSN and Xbox accounts to my Battle.net account.

    The Response
    #1
    16 hours ago
    Vorrist
    Customer Service Representative

    This is gamemaster Vorrist. After reviewing your ticket it looks like you are asking for us to export your character Gadreel from PS3 to Xbox One. I sincerely apologize for the trouble and inconvenience this has caused you; however here in customer support, we have a technical limitation and cannot interact with the cloud. One option you do have at your disposal is to contact the console section of our forums to seek assistance from our console game moderators.

    http://us.battle.net/d3/en/forum/9582320/

    Thank you for your time and understanding. I hope you are able to get this resolved through that avenue. Have a good day. :)

    Is there anything that can be done?
  • As others have previously stated - if the save file was exported to the PSN cloud, then it would be possible to export the save from a PlayStation 3 that was running the game. Before the process was initiated - a player would first need to link their PSN and XBL account names to Battle.net. So long as OP had access to a PlayStation 3 where they could log into their PSN, they could download the Ultimate Evil Edition save file from the PSN cloud (provided they had access to that service). Then, with the game running, the save file could be then exported from the in-game menu options.

    Without access to a PS3 and the version of the game where you last made progress (in this case, UEE on PS3), exportation of the save file would not be possible.

    More information about the console save transfers can be found here.